Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Flexible Schedule
Employee Discounts
Training and Development
Paid Time Off
Health Insurance
Positive work environment
Job Description
The Courtyard by Marriott, located in Columbia Downtown at USC, is a well-established hotel known for its commitment to providing exceptional hospitality services to its guests. As part of the globally recognized Marriott brand, this hotel upholds high standards of customer service, comfort, and convenience, making it a preferred choice for both business and leisure travelers visiting Columbia. The Courtyard by Marriott offers a welcoming atmosphere with modern amenities, ensuring guests enjoy a memorable stay at an affordable price point within a vibrant downtown location. Known for its strategic position near the University of South Carolina campus and other key... Show More
Job Requirements
- Fluency in English
- Ability to stand and walk for extended periods
- Ability to use standard office equipment including a computer
- Ability to perform basic arithmetic
- Ability to talk to customers on the phone with a calm demeanor
- Flexibility to work weekends and required hours
- High school diploma or equivalent
Job Qualifications
- At least 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name, confirming room rate and other charges are accurate and accounted for in the system, confirming payment method, updating if needed, processing payment, and printing or emailing folio
- Document guest’s preferences to ensure the best possible experience for future stays by updating guest’s profile
- Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive and active listening skills when fielding guest complaints by apologizing, empathizing and taking prompt action to resolve complaints and escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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