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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
SpringHill Suites by Marriott Charlotte City Center is a modern and vibrant hotel situated in the heart of Charlotte, North Carolina. As part of the globally recognized Marriott International brand, SpringHill Suites offers guests a comfortable and upscale environment tailored for both business and leisure travelers. Known for its personalized service, contemporary accommodations, and convenient location close to popular city attractions, dining, and business centers, the hotel emphasizes guest satisfaction through a welcoming atmosphere and attention to detail. Employing a diverse team, the hotel fosters an inclusive work culture that values professionalism, teamwork, and career growth.
SpringHill Suites by Marri... Show More
SpringHill Suites by Marri... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year experience in hotel front desk or customer service role
- ability to work full-time shifts including weekends
- strong verbal and written communication skills
- proficiency in English language
- ability to use computer systems and office equipment
- capable of standing and walking for entire shift
- customer-oriented attitude with problem-solving capability
- availability to work flexible hours including weekends
Job Qualifications
- One year experience working as a hotel front desk agent
- competent computer skills including Microsoft Word and Excel
- experience using hotel reservation systems such as Lightspeed, FOSSE, or OnQ is a plus
- organization skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem-solving skills
- ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete registration process
- greet guests at check-out with a smile and complete check-out process
- demonstrate thorough knowledge of hotel information and answer guest questions
- use up-selling techniques to promote hotel services and loyalty programs
- follow acceptable phone etiquette by answering promptly and offering assistance
- respond to guest inquiries and requests promptly and efficiently
- use attentive listening skills to handle guest complaints and escalate when necessary
- complete designated start and end-of-shift tasks and reports
- inform customers about payment methods and verify credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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