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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Daily Pay
flexible schedule
Employee Discounts
Paid training
Career development opportunities
employee recognition programs
Work environment diversity
Job Description
Embassy Suites by Hilton is a renowned hotel brand known for providing upscale, all-suite accommodations combined with warm hospitality and excellent guest services. Located near the Charlotte Airport, the Embassy Suites by Hilton offers travelers convenience and comfort with its strategic location, modern amenities, and a welcoming atmosphere. The hotel strives to create memorable experiences for business and leisure guests alike, emphasizing quality service and customer satisfaction. As part of the larger Hilton portfolio, Embassy Suites adheres to high standards in hospitality, ensuring guests enjoy spacious suites, complimentary cooked-to-order breakfasts, evening receptions, and a range of amenities that cater to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience as a hotel front desk agent
- Proficiency in computer applications including Microsoft Word and Excel
- Availability to work 7am-3pm or 3pm-11pm shifts
- Weekend availability required
- Ability to stand and walk throughout entire shift
- Fluency in English speaking, reading, and writing
- Ability to handle payments and use hotel reservation systems
- Excellent communication and customer service skills
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete registration process by entering and retrieving information from system, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room, code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information, ensure guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting, complete check-out process including verifying charges and payment method, process payment, print or email folio, document guests preferences by updating profile
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions and local area, answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and loyalty program benefits
- Follow acceptable phone etiquette by answering promptly, using polite greeting and offering assistance
- Respond to guest inquiries and requests promptly and efficiently
- Use attentive and active listening skills to handle guest complaints, apologize, empathize and take action, escalate to manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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