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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
flexible schedule
Career growth opportunities
Employee Discounts
Paid Time Off
Health Insurance
401(k)
Job Description
Courtyard by Marriott, located in Concord, NC, is a well-established hotel brand known for delivering a superior guest experience through exceptional hospitality and quality services. As part of Marriott International, Courtyard by Marriott emphasizes comfort, convenience, and customer satisfaction, offering guests a welcoming environment whether they are traveling for business or leisure. The hotel is renowned for its modern amenities, clean and comfortable rooms, and attentive staff dedicated to meeting and exceeding the needs of its guests. Located in a thriving community, this facility serves a diverse clientele, including business travelers, families, and tourists. Working at Courtyard by Marriott means... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in hotel front desk or similar customer service role
- Ability to work flexible shifts including early mornings, late evenings, weekends
- Proficient in using computers and office equipment
- Strong communication skills in English
- Physical ability to stand and walk for extended periods
- Ability to handle cash and perform basic arithmetic
- Ability to maintain calm and professional demeanor under pressure
Job Qualifications
- Minimum 1 year experience working as a hotel front desk agent
- Competent computer skills including Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE, or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete registration process
- Greet guests at check-out with a smile and complete check-out process
- Demonstrate thorough knowledge of hotel information and answer guest questions
- Use upselling techniques to promote hotel services and loyalty programs
- Follow acceptable phone etiquette and offer assistance
- Respond to guest inquiries and requests promptly and efficiently
- Use attentive listening skills to handle guest complaints and escalate when necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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