Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
flexible schedule
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
Professional Development
Job Description
SpringHill Suites by Marriott is a renowned hotel brand known for providing travelers with all-suites accommodations combining style, space, and thoughtful amenities. Located in Concord near the Charlotte Motor Speedway, this hotel is an integral part of the local hospitality scene, catering to business and leisure guests who value comfort, convenience, and exceptional service. The property’s proximity to key attractions and venues makes it an ideal destination for visitors seeking quality accommodations with Marriott’s global standards and customer experience. Founded on the principles of welcoming, engaging, and supporting its guests, SpringHill Suites strives to create memorable stays through attentive staff... Show More
Job Requirements
- High school diploma or equivalent
- One year experience in a hotel front desk role
- Ability to work 7am-3pm or 3pm-11pm shifts
- Ability to work weekdays and weekends
- Fluency in English
- Ability to stand and walk for entire shift
- Competent computer skills including Microsoft Word and Excel
- Familiarity with hotel reservation systems is a plus
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE, or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process
- Greet guests at check-out with a smile and warm greeting and complete the check-out process
- Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, and local area to answer guest questions
- Use up-selling techniques to promote hotel services, facilities, and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly manner
- Use attentive and active listening skills to handle guest complaints and escalate to manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify credit card data
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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