Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
flexible schedule
Job Description
Hilton Garden Inn Raleigh-Durham/RTP is part of the globally recognized Hilton brand, known for delivering exceptional hospitality and comfortable accommodations to travelers worldwide. Located in the vibrant Raleigh-Durham area, this hotel appeals to both business and leisure guests, offering modern amenities, convenient access to local attractions, and impeccable service standards. Hilton Garden Inn is renowned for its commitment to quality, exceptional guest experience, and a welcoming atmosphere, making it one of the preferred choices for travelers visiting the Research Triangle Park region. This particular location maintains Hilton's strong reputation by focusing on personalized service and attention to detail, ensuring each... Show More
Job Requirements
- High school diploma or equivalent
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Ability to work flexible shifts including weekends
- Good communication skills
- Ability to maintain a calm demeanor under pressure
- Basic arithmetic skills
- Fluency in English
- Ability to stand for entire shift
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, and complete the registration process by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process including referring to guest by name, confirming room rate and other charges, confirming payment method, processing payment, and printing or emailing folio
- Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and answer guest questions
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive/active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaint, escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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