Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
SpringHill Suites by Marriott is a well-known hotel brand that provides modern and comfortable accommodations for travelers, focusing on combining innovation, comfort, and exceptional customer service. Located in the vibrant Downtown Columbia/The Vista area, this SpringHill Suites offers a welcoming and convenient setting for both business and leisure guests. The hotel prides itself on delivering a seamless and memorable experience, with modern rooms, tailored amenities, and excellent facilities. It caters to a variety of guests including business professionals, families, and tourists who seek comfort, style, and convenience during their stay. Employees and guests alike appreciate the hotel's focus on creating... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of front desk experience in a hotel environment
- Proficient in computer applications, including Microsoft Word and Excel
- Familiarity with hotel reservation systems such as Lightspeed, FOSSE, or OnQ is preferred but not mandatory
- Ability to work flexible hours including weekends and holidays
- Excellent communication and customer service skills
- Ability to remain calm and professional under pressure
- Physical ability to stand and walk for extended periods
- Fluent in English with strong verbal and written communication
- Must be able to work full-time or part-time shifts as scheduled
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete registration process according to brand and company standards by entering and retrieving information from system, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room, code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information, and ensure guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name, confirm room rate and other charges are accurate, confirm payment method, update if needed, process payment, and print or email folio
- Document guest's preferences to personalize future stays
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area
- Use up-selling techniques to promote hotel services, facilities and loyalty program benefits
- Follow acceptable phone etiquette by answering promptly with a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly in a friendly and efficient manner
- Use attentive and active listening skills when handling guest complaints, apologize, empathize, take prompt action to resolve issues, escalating to manager if needed
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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