Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay access
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
The Hampton Inn and Homewood Suites by Hilton located in Downtown Cincinnati is part of the globally recognized Hilton brand, known for its commitment to quality, service, and exceptional guest experiences. These hotels provide superior lodging options combining comfort and convenience for both business and leisure travelers in the vibrant downtown area. As a part of one of the world's leading hospitality companies, employees benefit from a dynamic work environment where customer service excellence is paramount and career development opportunities abound.
The Hampton Inn and Homewood Suites by Hilton are currently seeking dedicated and enthusiastic individuals to join ... Show More
The Hampton Inn and Homewood Suites by Hilton are currently seeking dedicated and enthusiastic individuals to join ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year experience in hotel front desk or customer service role
- Ability to work flexible shifts including weekends
- Proficient in English language speaking, reading, and writing
- Ability to stand and walk for entire shift
- Basic arithmetic and computer skills
- Ability to maintain calm and professional demeanor under pressure
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome completing registration according to standards
- Greet guests at check-out with a smile completing check-out process verifying charges and payment
- Demonstrate thorough knowledge of hotel information and answer guest inquiries
- Use up-selling techniques to promote hotel services and loyalty programs
- Follow acceptable phone etiquette and promptly answer calls
- Respond to guest inquiries and requests promptly and efficiently
- Use attentive active listening to handle complaints and escalate when necessary
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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