Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Job Description
The Courtyard & Residence Inn by Marriott is a distinguished dual-brand hotel located in the vibrant Brier Creek area of Raleigh, North Carolina. This establishment is part of the globally recognized Marriott International family, known for its high standards of hospitality, comfort, and customer service excellence. The hotel caters to both business travelers and leisure guests, offering a wide range of amenities, spacious accommodations, and a welcoming atmosphere designed to make every guest feel valued and at home. With a prime location near shopping centers, corporate offices, and notable local attractions, the Courtyard & Residence Inn provides an ideal setting... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of front desk experience in a hotel environment
- proficiency with computer systems and reservation software
- strong communication and interpersonal skills
- ability to work flexible hours including weekends
- ability to stand and walk during entire shift
- fluency in English including speaking, reading, and writing
- ability to perform basic arithmetic
- calm demeanor under pressure
Job Qualifications
- Minimum of 1 year experience as a hotel front desk agent
- competent computer skills including Microsoft Word and Excel
- familiarity with hotel reservation systems such as Lightspeed, FOSSE, or OnQ is a plus
- excellent customer service and interpersonal skills
- strong organizational skills and attention to detail
- ability to handle guest complaints professionally
- flexibility to work any shift including weekends
- fluency in English
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete registration process, enter and retrieve guest information from system, confirm guest identity and loyalty status, assign rooms and code electronic keys, promote marketing programs and hotel services, greet guests at check-out and complete check-out process, verify room rates and additional charges, process payments and issue folios, update guest profiles with preferences, provide information about hotel amenities and the local area, use up-selling techniques to promote services, answer phone promptly with professional greeting, respond to guest inquiries and requests promptly, handle guest complaints with active listening and take action, complete start and end-of-shift reports and tasks, inform guests about payment methods and verify credit card data
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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