Hotel Front Desk Associate
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
Team-oriented work environment
Job Description
San Manuel is recognized as one of the largest private employers in the Inland Empire and is dedicated to fostering the future, growth, and well-being of its employees. The organization operates in a dynamic and fast-paced environment, continuously striving to deliver exceptional experiences to its guests while maintaining high standards of professionalism and service. The hotel segment under the San Manuel umbrella exemplifies excellence by adhering to Forbes Travel Five Star guidelines, emphasizing luxury, comfort, and guest satisfaction. San Manuel creates a culture of collaboration and learning, ensuring its team members have opportunities to develop and perform at their peak.Show More
Job Requirements
- High school diploma or GED
- minimum of three years of customer service experience
- ability to meet schedule flexibility including evenings, weekends, holidays, and overtime
- strong multi-tasking skills
- effective English communication
- intermediate computer skills
- reliability and positive attitude
- ability to remain calm under pressure
- physical ability to exert up to 40 pounds occasionally and work in a fast-paced environment
- compliance with health and safety policies
- may require gaming license at the discretion of San Manuel Tribal Gaming Commission
Job Qualifications
- High school diploma or GED
- minimum of three years of customer service experience
- hotel or administrative customer service experience preferred
- upscale hotel experience preferred
- strong multi-tasking skills
- effective English written and verbal communication
- ability to identify and prioritize issues
- excellent organizational skills
- intermediate computer skills
- reliable and pleasant with positive attitude
- ability to remain calm under stressful conditions
- schedule flexibility including evenings, weekends, holidays, and overtime
Job Duties
- Provide highest level of service experience to guests during all interactions
- welcome guests with friendly and sincere demeanor while meeting Forbes Travel Guidelines
- assist with guests reservations, folios and billing questions
- address guests concerns and resolve issues with expedited follow-up
- communicate and collaborate with all department leaders and hourly team members for personalized guest experience
- maintain proper record keeping for guest accounts
- report all maintenance issues via internal systems and follow up to ensure timely completion
- safeguard confidential nature of guest, department, and enterprise data
- adhere to health and safety policies
- complete regular customer service and safety training
- perform other duties as assigned to support efficient operation of department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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