Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Flexible Schedule
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The Courtyard by Marriott, located in Columbia Downtown at the University of South Carolina (USC), is a well-established hotel brand known for providing a comfortable and welcoming environment for travelers. As part of the Marriott International family, this hotel upholds a reputation for excellence, quality service, and a commitment to guest satisfaction. The Courtyard brand is designed to cater to business and leisure travelers alike, offering modern amenities, convenient locations, and professional staff ready to ensure a seamless and enjoyable stay for all guests. Situated in a vibrant downtown area near a major university, the hotel benefits from a steady... Show More
Job Requirements
- high school diploma or equivalent
- 1 year experience working as a hotel front desk agent
- competent computer skills including knowledge of Microsoft Word and Excel
- ability to work weekends
- fluency in English
- ability to stand and walk for long periods
- strong communication skills
- ability to handle cash and credit card transactions accurately
Job Qualifications
- 1 year experience working as a hotel front desk agent
- competent computer skills including knowledge of Microsoft Word and Excel
- experience using hotel reservation system such as Lightspeed FOSSE or OnQ is a plus
- organization skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem-solving skills
- ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges such as market and dining purchases parking are accurate and accounted for in the system confirming payment method update if needed processing payment and printing or emailing folio confirming email if applicable Document guest preferences to ensure best possible experience for future stays by updating guest profile
- Demonstrate thorough knowledge of hotel information including but not limited to room categories room rates packages promotions local area and general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly using polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive active listening skills when fielding guest complaints Apologize empathize and take prompt action to resolve complaint Escalate to manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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