Hotel Front Desk Associate
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
San Manuel is one of the largest private employers in the Inland Empire and is deeply committed to the growth, future, and well-being of its employees. As a prominent hospitality and entertainment company, San Manuel offers a dynamic work environment that emphasizes exceptional service standards and a commitment to quality guest experiences. The organization operates a luxury hotel facility that caters to upscale clientele, providing a full range of hotel services while adhering to Forbes Travel Five Star standards. This dedication to excellence is reflected not only in the quality of accommodations and amenities but also through the professionalism and... Show More
Job Requirements
- high school diploma or GED
- minimum of three years of customer service experience
- must have strong multi-tasking skills
- effective English written and verbal communication
- ability to identify and prioritize issues
- excellent organizational skills
- intermediate computer skills
- must be reliable, pleasant and maintain a positive attitude
- must be able to provide great service in sometimes difficult situations and remain calm under stressful conditions
- must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed
- at the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license
Job Qualifications
- high school diploma or GED
- minimum of three years of customer service experience
- hotel or administrative customer service experience preferred
- upscale hotel experience preferred
- strong multi-tasking skills
- effective English written and verbal communication
- ability to identify and prioritize issues
- excellent organizational skills
- intermediate computer skills
- reliable, pleasant and positive attitude
- ability to provide great service under stressful conditions
- schedule flexibility including evenings, weekends, holidays and overtime
Job Duties
- provide highest level of service experience to guests during all interactions
- welcome guests with friendly and sincere demeanor while meeting Forbes Travel Guidelines
- assist with all guest reservations, folios and billing questions
- address guest concerns and resolve issues with expedited follow-up
- communicate and collaborate with all department leaders and hourly team members
- maintain proper record keeping for guest accounts
- report maintenance issues and guest requests to supervisor or manager on duty
- follow up to ensure requests are completed in a timely manner
- safeguard confidential nature of guest, department and enterprise data
- adhere to all health and safety policies and procedures
- complete regular customer service and safety training
- perform other duties as assigned to support efficient department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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