Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Professional development opportunities
Job Description
SpringHill Suites by Marriott Raleigh-Durham Airport/RTP is a modern, upscale hotel catering to business and leisure travelers seeking comfortable and convenient accommodations near the Raleigh-Durham International Airport and Research Triangle Park. As part of the renowned Marriott brand, the hotel offers guests an exceptional hospitality experience characterized by quality service, spacious suites, contemporary amenities, and a welcoming atmosphere. The establishment prides itself on a commitment to excellence, ensuring each guest enjoys a memorable stay whether visiting for business meetings, conferences, or leisure travel. The hotel features well-appointed suites, complimentary breakfast, a fitness center, meeting spaces, and proximity to local attractions... Show More
Job Requirements
- Minimum of 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Ability to work weekends and evenings
- Excellent communication and customer service skills
- Ability to remain calm and professional under pressure
- Basic math skills and the ability to handle cash transactions
- Fluency in English
- Ability to stand for long periods and walk frequently during shifts
- Availability to work 3pm-11pm shifts including weekdays and weekends
Job Qualifications
- Minimum of 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed FOSSE or OnQ is a plus
- Strong organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method update if needed processing payment and printing or emailing folio documenting guest preferences by updating guest profile
- Demonstrate a thorough knowledge of hotel information including room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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