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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
team environment
Employee Discounts
Career growth opportunities
Job Description
Our client is a well-established hotel that values exceptional guest service and efficient front office operations. This hotel is known for its warm hospitality, dedication to guest satisfaction, and a welcoming atmosphere that ensures every visitor enjoys a memorable stay. As part of a team committed to excellence, the establishment combines a professional yet friendly environment where teamwork is highly encouraged, making it a great place for individuals passionate about hospitality and guest experiences. The hotel's continuous aim is to enhance service delivery through attentive and well-trained staff who are crucial to the success of its operations.
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Job Requirements
- High school diploma or equivalent
- Ability to communicate cordially with guests
- Proficient in using front office computer systems or manual booking procedures
- Strong cash handling skills
- Ability to work varying schedules including nights, weekends and holidays
- Responsible and punctual
- Strong work ethic and self-initiative
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Strong communication and interpersonal skills
- Ability to operate front office computer systems or manual processes
- Good cash handling abilities
- Knowledge of hotel reservation procedures
- Ability to work flexible schedules including nights, weekends and holidays
- Positive attitude and team player mindset
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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