Hotel Front Desk Agent Fulltime Swing Shift

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee recognition programs

Workplace safety initiatives

Professional development opportunities

team environment

Predictable work schedule

Job Description

The Nugget is a renowned hospitality establishment recognized for providing exceptional lodging and guest services in a welcoming and professional environment. As a prominent player in the hotel industry, the Nugget is committed to delivering top-tier accommodations and memorable experiences to a diverse clientele. Emphasizing quality service, the Nugget continually strives to uphold its reputation as a preferred destination for travelers seeking comfort, convenience, and superior customer care.

At the heart of the Nugget's operations is the Front Desk position, a pivotal role responsible for the initial and concluding interactions with guests during their stay. This role demands... Show More

Job Requirements

Minimum 18 years of age
High school diploma or equivalent
Ability to effectively communicate in English verbally and in writing
Minimum 1 year hotel front desk experience preferred
Ability to walk, stand, or sit for extended periods of time
Ability to lift and move product up to 50 lbs
Fine finger manipulation
Ability to work in variable temperature, lighting, and noise levels
Ability to work indoors and outdoors during special events

Job Qualifications

High school diploma or equivalent
Minimum 1 year hotel front desk experience preferred
Effective communication skills both verbal and written
Ability to operate front desk computer systems
Knowledge of emergency procedures
Ability to maintain confidentiality and professionalism
Proficiency in cash handling and transaction management

Job Duties

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Partner with housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Remain aware of all rates, packages, and special promotions
Stay familiar with all in-house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Have knowledge of emergency procedures and assist as needed
Fully comprehend and be able to operate all relevant aspects of the front desk computer system
Balance and prepare individual paperwork for closing of shift according to hotel standards
Establish and maintain effective channels of communication with all levels of the Nugget team and guests
Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
Immediately report unsafe conditions, team member or guest incidents to security, management, and the safety manager
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
Regular predictable attendance is required
Other duties and responsibilities as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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