Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.05
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a dynamic and innovative leader in the integrated entertainment, sports content, and casino gaming industry. With 43 destinations spread across North America, the company also pioneers online sports betting and iCasino through theScore Bet Sportsbook and Casino. As an organization committed to providing thrilling and diverse entertainment experiences, PENN Entertainment fosters a vibrant and fast-paced work culture where every day offers new opportunities to create memorable experiences for guests. The company values diversity, sustainability, and community engagement, ensuring that its impact extends beyond entertainment to meaningful contributions to society and the environment.
Joining PENN Entertainment means ... Show More
Joining PENN Entertainment means ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of six months related experience and/or training or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
- Must comply with all gaming laws and regulations
Job Qualifications
- High school diploma or equivalent
- Minimum six months related experience or training
- Ability to read and interpret business periodicals and regulations
- Effective communication skills including English grammar, verbal and written
- Strong interpersonal skills for customer rapport
- Ability to multitask in a fast-paced environment
- Familiarity with hotel computer systems preferred
Job Duties
- Greet, register, and assign rooms to guests
- Verify customers' credit and payment methods
- Keep records of room availability and guests' accounts
- Compute bills, collect payments, and make change
- Perform bookkeeping activities such as balancing cash accounts
- Review accounts and charges during guest check-out
- Post charges to guest ledgers using hotel computer systems
- Transmit and receive messages via telephone systems
- Contact housekeeping or maintenance for guest issues
- Review shift logs and room rates
- Place service assurance calls to guests
- Review VIP and group folders for proper blocking
- Complete guest services checklists
- Assist guests with luggage
- Inform guests of hotel facilities and hours
- Ensure proper luggage handling procedures
- Issue luggage claim tags and store luggage
- Deliver guest messages, mail, and faxes
- Respond to guest inquiries and direct guests
- Explain key system usage
- Provide directions, information, and recommendations
- Audit registration cards
- Resolve guest complaints
- Maintain organization and cleanliness of work areas
- Balance cash daily and prepare deposits
- Comply with management requests and gaming laws
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink is built for hospitality recruitment.
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