Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.75
Work Schedule
Day Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the entertainment and hospitality industry, renowned for its dynamic and fast-paced work environment. The company thrives on a culture of fun, enthusiasm, and dedication, making it an exciting place to build a career. With a commitment to supporting the professional growth and well-being of its employees, PENN Entertainment offers comprehensive wellness programs, including financial, physical, and mental health support. The organization values diversity and fosters a collaborative atmosphere where employees can connect with a broad spectrum of coworkers who are passionate about creating enjoyable experiences for guests. As part of the company's Total... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of six months' related experience and/or training or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Qualifications
- High school diploma or equivalent
- Minimum of six months' related experience and/or training
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Duties
- Greet, register, and assign rooms to guests of the hotel
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Keep records of room availability and guests' accounts using hotel computer systems
- Compute bills, collect payments, and make change for guests
- Perform simple bookkeeping activities, such as balancing cash accounts
- Review accounts and charges with guests during the checkout process
- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems
- Transmit and receive messages, using telephones or telephone switchboards
- Contact housekeeping or maintenance staff when guests report problems
- Review information/pass on log from previous shift, check room rates and discuss sell strategy with Supervisor
- Place Service Assurance Call to all guests within 30 minutes of arrival
- Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
- Follow and complete items on Guest Services AM/PM checklist
- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
- Greet and assist all guests entering or leaving the hotel
- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary
- Uses proper cart handling techniques when using a bell cart
- Issue luggage claim tag and store luggage in bell closet when necessary
- Ensure timely and efficient delivery of guest messages, mail, and faxes
- Respond to guest inquiries and direct guests around the hotel
- Explain proper use of keys system and ensures the guest's satisfaction with their room
- Accurately give directions, information, and recommendations
- Audit current registration cards to computerized information
- Correct errors and discrepancies on guest accounts and resolve guest complaints
- Ensure organization and cleanliness of all work areas
- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing
- Comply with all reasonable requests made by management
- Adhere to all gaming laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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