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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.25 - $16.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Career development opportunities
Retirement Plan
Job Description
Tru by Hilton in McKinney, TX, is a part of the renowned Hilton brand, known for its commitment to providing comfortable, affordable lodging with a modern and vibrant atmosphere. Tru by Hilton combines simplicity, value, and a positive guest experience which resonates well with modern travelers looking for efficient and friendly service. The hotel is dedicated to creating a welcoming environment that balances practicality and comfort, making it an excellent choice for business travelers, families, and tourists alike. The establishment prides itself on delivering high-quality hospitality services while ensuring guests feel valued throughout their visit. As a hotel under the... Show More
Job Requirements
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software, like PEP
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Qualifications
- High school diploma or GED equivalent
- Minimum of three months hotel guest service experience or equivalent training and experience
- Hilton PEP experience preferred
- One year of hotel experience
- One year of customer service experience
Job Duties
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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