Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Flexible pay schedule
competitive wage
Employee Discounts
Opportunities for advancement
supportive work environment
Job Description
Prairie Meadows is a renowned entertainment and hospitality venue that offers a unique combination of horse racing, casino gaming, dining, and lodging experiences. Located in Altoona, Iowa, Prairie Meadows has established itself as a premier destination for both leisure and business travelers, blending excitement with comfort and quality service. As a comprehensive entertainment hub, the establishment is committed to providing exceptional guest experiences through its diverse offerings and welcoming environment.
Within this vibrant setting, Prairie Meadows is currently seeking a dedicated Hotel Front Desk Agent to join its hospitality team. This role is pivotal as it acts... Show More
Within this vibrant setting, Prairie Meadows is currently seeking a dedicated Hotel Front Desk Agent to join its hospitality team. This role is pivotal as it acts... Show More
Job Requirements
- High school diploma or equivalent
- Must have hotel front desk, customer service, or similar work experience
- Excellent phone etiquette and customer service skills relating to both internal and external guests are required
- Proficiency with Microsoft Office Suite is required and advanced computer skills are preferred
- Knowledge of Micros Opera property management system is a plus, but not necessary
- Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds
- Must be able to tolerate standing and walking for long periods of time
- Ability to lift up to 50 lbs and push a cart weighing up to 150 lbs is required
- Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors
- Weekend, holiday, and varied hours may apply
Job Qualifications
- High school diploma or equivalent
- Experience in hotel front desk, customer service, or similar roles
- Excellent phone etiquette
- Strong customer service skills with internal and external guests
- Proficiency with Microsoft Office Suite
- Ability to communicate effectively both verbally and in writing with persons of diverse backgrounds
- Strong organizational and multi-tasking skills
Job Duties
- Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
- Creating accurate reservations for individual guests and groups with room blocks
- Resolving guest concerns and implementing solutions
- Listening and understanding requests, issues, and situations from both guests and staff members
- Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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