Ramada Albuquerque

Hotel Front Desk Agent

Job Overview

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Employment Type

Temporary
Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Career development opportunities

Job Description

The hiring establishment is a hospitality business, likely a hotel or similar accommodation facility, focused on providing superior guest service and comfort. Known for its warm and inviting atmosphere, the company emphasizes customer satisfaction and operational excellence to create memorable experiences for its guests. With a commitment to quality and a professional approach to hospitality, the establishment fosters a friendly and welcoming environment for both guests and employees. The organization values teamwork, efficiency, and attention to detail, making it a desirable place for professionals seeking a rewarding career in the hotel industry.

The role available is that of... Show More

Job Requirements

  • High school diploma or equivalent
  • Strong communication and customer service skills
  • Ability to work independently and handle stressful situations
  • Proficiency in Windows operating systems and office software
  • Ability to work well with others and develop positive working relationships
  • Ability to lift to 50 pounds occasionally and 10 pounds frequently

Job Qualifications

  • High school diploma or equivalent
  • Strong communication and customer service skills
  • Proficiency in Windows operating systems and office software
  • Ability to work independently and handle stressful situations
  • Ability to work well with others and develop positive working relationships
  • Ability to lift up to 50 pounds occasionally and 10 pounds frequently

Job Duties

  • Check guests in and out by confirming reservations, assigning rooms, and issuing keys
  • Handle guest requests and complaints promptly and professionally
  • Manage cash drawer and process payments (room charges, cash, debit, or credit)
  • Keep the front desk area and lobby clean and organized
  • Coordinate with housekeeping to ensure room readiness for guests
  • Provide guests with directions and information about the property and local attractions
  • Answer guest calls, messages, and process requests or concerns
  • Run daily reports and ensure the accuracy of information
  • Assist guests with special requests and ensure their satisfaction
  • Follow all company policies, safety procedures, and maintain confidentiality of guest information

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location