Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
Short and Long-Term Disability
Paid Time Off
Paid holidays
Tuition Assistance
competitive compensation
401K savings plan with matching funds
associate referral program
Brand and company training
Fundraising matching funds
team volunteer opportunities
24/7 chaplain services
Hotel rate discounts
Job Description
McKibbon Hospitality is a renowned company recognized for its commitment to delivering exceptional guest experiences in the hospitality industry. As a hotel management and development company, McKibbon operates a wide range of properties including hotels, resorts, and conference centers, all dedicated to providing top-notch service and fostering a welcoming environment for both guests and associates. McKibbon’s culture is deeply rooted in core guiding principles such as Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression, which reflect the company’s dedication to service excellence and community involvement. This hospitality leader values its employees... Show More
Job Requirements
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment
- Proficiency with computers
- Basic math skills
- Ability to provide excellent customer service and maintain a professional demeanor at all times
- Ability to input and access information in the property management system and/or point-of-sale system
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates
- Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression
- Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
Job Qualifications
- Previous experience as a front desk agent or similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment
- Proficiency with computers
- Basic math skills
- Ability to provide excellent customer service and maintain a professional demeanor
- Ability to input and access information in property management or point-of-sale systems
- Strong listening skills to comprehend and address guest concerns
- Friendly, helpful, and courteous attitude toward guests and associates
- Alignment with McKibbon's Guiding Principles
- Punctuality for all shifts
Job Duties
- Anticipate guests' needs and respond promptly
- Maintain positive guest relations at all times
- Resolve guest complaints and ensure guest satisfaction
- Maintain knowledge of hotel features, services, room rates, and daily activities
- Process guest check-ins and verify registration information
- Handle overbooked or walked guests
- Accept and record wake-up call requests
- Communicate guest information to designated departments
- Resolve discrepancies on room status with housekeeping
- Train in food and beverage operations to fill in as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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