Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Flexible pay schedule
competitive hourly wage
Employee Discounts
Career development opportunities
Diverse and inclusive workplace
Health and wellness programs
Paid holidays
Job Description
Prairie Meadows is a renowned entertainment and hospitality venue known for its casino, horse racing, and hotel accommodations. The establishment prides itself on delivering exceptional guest experiences by combining exciting recreational activities with top-notch lodging services. The hotel component is designed to offer comfort, convenience, and a welcoming atmosphere to visitors from near and far. As a prominent player in the hospitality industry, Prairie Meadows continuously strives to maintain high standards of service, ensuring every guest feels valued and well cared for during their stay.
The role of Hotel Front Desk Agent at Prairie Meadows is vital in creating p... Show More
The role of Hotel Front Desk Agent at Prairie Meadows is vital in creating p... Show More
Job Requirements
- High school diploma or equivalent
- Must have hotel front desk, customer service, or similar work experience
- Excellent phone etiquette and customer service skills relating to both internal and external guests are required
- Proficiency with Microsoft Office Suite is required and advanced computer skills are preferred
- Knowledge of Micros Opera property management system is a plus, but not necessary
- Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds
- Must be able to tolerate standing and walking for long periods of time
- Ability to lift up to 50 lbs and push a cart weighing up to 150 lbs is required
- Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors
- Weekend, holiday, and varied hours may apply
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk, customer service, or similar roles
- Excellent phone etiquette and customer service skills
- Proficiency with Microsoft Office Suite
- Strong organizational and multi-tasking skills
- Effective verbal and written communication skills
- Ability to work with diverse populations
Job Duties
- Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
- Creating accurate reservations for individual guests and groups with room blocks
- Resolving guest concerns and implementing solutions
- Listening and understanding requests, issues, and situations from both guests and staff members
- Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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