Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
There is an option to cross train to 7a-3p or 11p-7a for more hours
Job Description
Homewood Suites KC Speedway is a well-regarded hotel known for offering a welcoming and hospitable environment to guests in Kansas City. As part of the Hilton portfolio, Homewood Suites combines the professionalism and quality assurance of a major hotel brand with the comfort and individual attention of a locally focused establishment. This hotel primarily caters to both business travelers and vacationers, providing spacious suites and amenities that make extended stays comfortable and convenient. The location at the Speedway adds a unique appeal for guests attending events or enjoying the vibrant Kansas City scene.
This particular role is for a pa... Show More
This particular role is for a pa... Show More
Job Requirements
- High school diploma
- TIPS or similar alcohol server training certification if applicable
- Previous front desk experience preferred or 2+ years customer service experience
- Ability to work part-time hours including holidays
- Ability to communicate effectively
- Ability to multitask
- Ability to remain calm under pressure
- Flexibility to cross train for different shifts
- Physical capability to stand for entire shift, occasionally lift up to 40 lbs
- Willingness to adhere to brand standards and hotel procedures
Job Qualifications
- â— High School diploma
- â— TIPS, or similar approved, alcohol server training certification (as required)
- â— Ability to multi-task
- â— Ability to communicate effectively, both written and oral
- â— Ability to work the shifts required for the position
- ◠Ability to learn and adhere to Brand & Baywood Hotels’ standards
- â— Ability to take information from various sources and determine a responsible course of action
- â— Ability to understand interdepartmental relationships
- â— Ability to operate office equipment and industry specific software (PMS)
- â— Ability to remain calm during stressful situations
- â— Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
- â— Sitting: Rarely
- â— Bending, Stooping, Reaching: Occasionally
- â— Lifting, Push/Pull: 40 lbs infrequently
- â— Driving: Rarely
Job Duties
- Ensures guest satisfaction by providing courteous and efficient service
- Responsible for the accurate registration, posting of charges, and check-out of guests
- Adheres to specific Brand Standards as required
- â— Greets guests with genuine and warm spirit of hospitality
- â— Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
- â— Posts transactions to guest and master accounts
- â— Reviews guest account balance, ensuring that payment is secured
- â— Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
- â— Reviews arrivals and blocks special requests
- â— Processes required reports, including down time, high balance, etc
- â— Monitors and restocks sundry shop, ensuring consumed items are paid for
- Follows established procedure for removal of expired items
- â— Handles guest requests and concerns in a courteous and efficient manner
- â— Coordinates the delivery of guest services by other hotel departments and outside businesses
- â— Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
- â— Prepares guest amenities, and ensures delivery in a timely manner
- â— Handles in-house guest reservation requests such as extension, late check-out, and rebooking
- â— Handles check-out procedures swiftly and accurately and assists guests on departure
- â— Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
- â— Stores guest luggage
- â— Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
- â— Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
- â— Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
- â— Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
- â— Operates the franchise terminal and performs designated maintenance tasks
- â— Maintains procedures for credit control and handling of financial transactions
- â— Maintains guest safety & privacy by adhering to established procedures
- â— Issues safety deposit boxes for guest use, following security protocol
- â— Monitors key box, issuing keys to the appropriate staff members
- Logs all transactions
- â— Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
- â— Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
- â— Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
- â— Assists with the relocation of guests, when necessary
- â— Assists other departments during slow periods
- â— Additional duties may be added at any time at the discretion of management
- Consistently models the behavior of a ‘Baywood Ambassador’ who:
- â— Maintains a professional image, including appearance, verbiage, and body language, at all times
- â— Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- â— Actively listens to guests, responding appropriately to their questions and/or concerns
- Seeks guidance and/or assistance from others to ensure satisfaction
- â— Fosters teamwork by offering assistance to others, as needed
- â— Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues
- Reports discrepancies to the proper department
- â— Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- â— Recommends other Baywood properties to our guests, when appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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