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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental
Vision
competitive pay
Pet insurance
Employer Paid Life Insurance
PTO after 60 days
401k with employer match
Career growth opportunities
Job Description
RRI West Management, LLC is a distinguished hospitality management company overseeing more than 25 Red Roof Inns and Red Roof Plus+ locations throughout the United States. As the largest franchisee of Red Roof, RRI West Management has established a significant footprint in the economy hotel sector, driven by a passionate commitment to delivering exceptional guest experiences. Their portfolio reflects years of industry expertise, blending a rich tradition with innovative strategies aimed at providing value, comfort, and outstanding service to every guest who walks through their doors. The company prioritizes recruiting and developing individuals who are genuinely passionate about fostering meaningful... Show More
Job Requirements
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- Must have basic office skills such as math, cash handling, computer skills
- Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work
- Able to be self-starter and work with minimal supervision
- Have basic communication skills including reading, writing, comprehension
- Decision making and problem-solving skills
- Some administrative duties required such as timekeeping system, rooms' cleaned reports
- May be required to work nights, weekends and/or holidays
Job Qualifications
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- Must have basic office skills such as math, cash handling, computer skills
- Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work
- Able to be self-starter and work with minimal supervision
- Have basic communication skills including reading, writing, comprehension
- Bi-lingual English Spanish preferred but not required
- Decision making and problem-solving skills
- Some administrative duties required such as timekeeping system, rooms' cleaned reports
- May be required to work nights, weekends and/or holidays
Job Duties
- Welcome guests with proper greeting and perform all guest related services such as wake up/courtesy calls, guest concerns/complaints/requests, provide coffee, location information and professional lobby presentation
- Handle reservation requests
- check guests in/out
- all guest accounting such as cash and PCI policies
- Make, change, and monitor reservations
- review and report rate availability
- update and monitor room status
- Inform hotel management of any possible sales leads or events in the area
- Maintain confidentiality of guest information and pertinent hotel data
- Perform daily cash count in drawer and safe
- Complete all required reports on daily shift report such as room discrepancies, balance report, housekeeping clean reports
- Communicate with hotel management and other GSRs as needed about issues, requests or concerns regarding guests or rooms
- Work with housekeeping and maintenance to communicate room status such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms
- Cross train in all front desk shifts and other departments in the hotel
- Train new hires in all front desk procedures and policies
- Comply with all company and OSHA standards related to safety and security
- Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members
- Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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