Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $19.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Flexible Schedule
Job Description
The Bay Club Company is a distinguished hospitality establishment known for providing exceptional service and creating memorable experiences for its guests and members. As a premier hotel and club company, The Bay Club Company operates with a strong commitment to its unique culture, which is the foundation of its success. This culture is embodied in their "Code of Culture," which includes the company mantra, actions they live by, and a promise named after a key figure, Pete. At the heart of the company's values is respect for the past, accountability, and the philosophy of paying it forward. These guiding principles... Show More
Job Requirements
- Knowledge of company polices
- Ability to read, understand and communicate information and ideas in writing so others will understand
- Ability to understand and communicate so others can understand ideas and information
- Ability to utilize hotel and club software program and email communication software, such as Microsoft Outlook
- At least one year experience in hospitality or related service position preferred
- Food Safety certified if applicable
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Food Safety certified (if applicable)
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
Job Duties
- Greet members and guests upon arrival, smile, and use names often
- deliver exceptional service experience to members, guests, and associates with a goal of retaining guests for repeat business
- assign rooms to guests in accordance with Marriott BonVoy loyalty status, preferences and in accordance with pre-arrival process
- be able to apply the Learn-Empathy-Apologize-Respond-Notify process when handling guest issues
- be able to book, confirm, change, and cancel reservations upon request
- be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts
- be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests' questions and to market all services to guests
- be knowledgeable of all Navigator information, including where and how to access them, and be able to provide concierge-type services to hotel guests
- assist hotel guests and club members in using the Business Center's computers, printers, copier, and fax machine
- check the room frequently to deter vandalism or theft
- compute guest folios, review accounts and process payment upon check-out
- answer incoming telephone calls when calls are forwarded to the hotel Front Desk
- transfer calls professionally and efficiently
- take accurate messages as needed
- control the safe deposit box room and system
- assist guests with signing in and signing out safety deposit box items
- follow all Hotel operational policies for the Front Desk, Business Center, safe deposit boxes
- be highly security and safety-conscious
- report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director and Security Officer
- assist with administrative duties such as scanning, faxing, online support, shipping and organizing as requested
- other responsibilities or projects assigned by the Front Desk Manager
- represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- provide membership sales team with guest/prospect lead contact information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter