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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
The Embassy Suites by Hilton, strategically located near the Charlotte Airport, is a premier full-service hotel renowned for its exceptional hospitality and commitment to guest satisfaction. As part of the globally recognized Hilton brand, Embassy Suites offers a sophisticated environment combining comfort, convenience, and quality service to both business and leisure travelers. The hotel features spacious suites, a variety of dining options, banquet facilities, and numerous amenities designed to enhance the overall guest experience. With an emphasis on excellence and a strong corporate culture, the hotel maintains high standards in all areas from accommodation to food and beverage services.
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Job Requirements
- College degree or equivalent sales experience
- minimum 2-3 years direct hospitality food and beverage management experience
- fluent in basic computer skills including Word and Excel
- fluent in electronic communications
- excellent verbal and written communication skills
- ability to work as a team player with all levels of hotel staff
- excellent guest relations skills
- demonstrate ability to influence customers to close the deal
- excellent judgment
- high ethical standards of conduct
Job Qualifications
- College degree and/or equivalent sales experience
- direct hospitality food and beverage management experience minimum 2-3 years
- excellent verbal and written communication skills
- excellent guest relations skills
- ability to work as a team player with all levels of hotel staff
- fluent in basic computer skills including Word and Excel in business format
- fluent in electronic communications such as email
- demonstrate ability to influence customers to close the deal
- excellent judgment
- high ethical standards of conduct
Job Duties
- Achieves financial goals as determined by Food and Beverage Director, General Manager or Assistant General Manager
- approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner
- maintain follow through of all guest requests, problems, complaints, and/or accidents which occur in the Food and Beverage outlets
- motivate, coach, counsel, and discipline all Food and Beverage personnel according to company standards
- review Food and Beverage staff's worked hours for payroll compilation and submit to the General Manager on a timely basis
- prepare employee shift schedule according to the business forecast, payroll budget guidelines, and productivity requirements
- ensure that all recipes, food preparations, and presentations meet restaurant's specifications and commitment to quality
- work with Food and Beverage Director or General Manager to make daily purchasing decisions and places orders
- assists and participates in making routine Restaurant hiring decisions
- directs food apportionment policy to control costs
- estimates food consumption and requisitions or purchases food items
- observes and is involved with methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner
- receives and examines food items and supplies to ensure quality and quantity meet established hotel and Brand standards and specifications
- supervises and is involved in cooking with kitchen personnel and coordinates their assignments to ensure economical and timely food production
- assists in developing and ensures implementation of Food and Beverage promotional ideas
- ensures all beverage costs are maintained to meet budget
- ensures Restaurant and Market are in compliance with Brand Standard audits and Local Health Regulations
- performs Food Safety audits quarterly
- maintains company Standard Operating Procedures regarding purchase orders, vouchering of invoices and checkbook accounting
- develops, initiates, and promotes sales including upselling programs for use by all service personnel
- completes all Food and Beverage forecasting and budgeting in a timely and efficient manner
- ensures that Food and Beverage employees are at all times attentive, friendly, helpful, and courteous to guests, employees, and managers
- organizes and conducts monthly department meetings with staff
- attends Banquet Event Order meetings and Leadership meetings
- maintains professional working relationships and promotes open lines of communication with managers, employees and other departments
- maintains high standards of personal appearance and grooming
- is flexible with hours including weekdays, weekends, and holidays
- ensures quality, consistency, and creativity are at the highest level
- assists in the production and execution of banquets and a la carte restaurant with emphasis on quality
- works independently and exercises independent judgment to resolve personnel and production issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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