Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Incentive programs
Gratuity eligibility
Career development opportunities
Employee Discounts
Job Description
Holiday Inn Mishawaka Conference Center is part of JSK Hospitality, one of Northern Indiana's leading hospitality groups known for its high standards of guest service and dedication to team development. The group owns and operates a variety of well-recognized hotel brands including Marriott, Hilton, and IHG, and is experiencing rapid growth with new properties being added in various markets such as Kentucky and Mishawaka. This expansion reflects JSK Hospitality's commitment to delivering exceptional service and creating outstanding experiences for its guests, while offering multiple career growth opportunities for its employees. The company culture emphasizes promoting from within, recognizing individual potential,... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years experience in event management or related field
- Ability to lift and carry up to 50 pounds
- Ability to stand, walk and bend for extended periods
- Flexibility to work shifts including weekends, holidays and evenings
- Excellent communication and organizational skills
- Ability to work collaboratively with various teams
- Proficiency with event management software and tools
Job Qualifications
- High school diploma or GED
- 1 to 2 years of experience in event management or related area
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major preferred
- Strong organizational and communication skills
- Ability to manage multiple events simultaneously
- Knowledge of event logistics and operations
- Familiarity with current trends in event management and design
- Strong customer service and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Prepare all event documentation and coordinate with Sales, property departments and customers to ensure high-level service throughout pre-event, event and post-event phases
- Handle events of average complexity
- Ensure seamless turnover of events from sales to service and back to sales
- Maximize revenue opportunities by upselling and offering enhancements
- Manage event logistics and operations, following established procedures and collaborating with employees
- Greet customers during event phase and hand-off to Event Operations team
- Ensure billing accuracy and conduct bill reviews with clients prior to final billing
- Manage group room blocks and meeting space for medium to large groups
- Identify and resolve operational challenges associated with events
- Integrate current trends in event management and design
- Act as liaison between field salesperson and customer throughout the event process
- Participate in customer site inspections and assist with sales process
- Deliver excellent customer service and empower staff to do the same
- Coordinate and communicate event details verbally and in writing
- Follow up with customer post-event
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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