Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Paid Time Off
Paid sick time
Leadership and mentorship programs
401(k) retirement plan with match
Job Description
NCG Hospitality, a distinguished family-owned and operated company, has earned the prestigious title of a 2025 USA Today Top Workplace Winner, a testament to its commitment to excellence and its people-first culture. The company proudly manages over 30 premier hospitality properties, including the Courtyard Happy Valley Phoenix North, underlining its status as a leader in the hospitality industry. NCG Hospitality champions genuine customer engagement and fosters a collaborative team environment where contributions are recognized and celebrated. With a focus on career growth and professional development, NCG Hospitality provides its employees with comprehensive tools, resources, and mentorship programs to facilitate their... Show More
Job Requirements
- High school diploma or equivalent
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills
- Ability to handle pressure with poise
- Strong leadership capability
- Excellent customer service and problem-solving skills
- Ability to work in fast-paced environment
Job Qualifications
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills and attention to detail
- Ability to handle pressure with poise and finesse
- Strong leadership and a professional image
- Strong customer service skills to include problem-solving and complaint resolution
- Ability to work in a fast-paced setting
Job Duties
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Supervise team including hiring, training, scheduling, and performance management
- Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
- Ensure the safety of guests and team members by upholding all safety procedures and standards
- Support service quality by addressing guest concerns and initiating prompt, effective solutions
- Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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