Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Flexible Schedule
Job Description
Pacific Hospitality Group (PHG) is a premier hotel management and investment company with a strategic vision and strong core values that have driven its business success since 1987. With a portfolio that includes luxury hotel properties from Napa Valley to Southern California, PHG owns and manages 12 hotels and resorts with more than 2015 rooms and over 165,500 square feet of premier indoor meeting and event space. The company emphasizes a unique owner-operator approach, which gives investors and team members unmatched value by focusing on long-term holds and sustainable growth. PHG is a family-focused organization dedicated to enriching people’s lives... Show More
Job Requirements
- High school diploma or equivalent combination of education and experience
- Five or more years of progressive sales leadership experience
- Ability to manage and lead a sales department
- Strong negotiation and closing skills
- Effective communication skills
- Experience working in hospitality or hotel sales
- Ability to mentor and train staff
- Knowledge of hotel service standards and guest relations
- Ability to work in a high volume, fast-paced environment
- Ability to handle guest concerns and complaints
- Familiarity with sales forecasting and budgeting
- Flexibility to participate in community and industry events
Job Qualifications
- High school diploma or general education degree (GED)
- Bachelor’s degree in hospitality management desired
- Five or more years of related and progressive sales leadership experience in similar organizations or properties
- Five years as a supervisor or manager in a similar setting desired
- Pre-opening hotel experience desired
- Experience managing representation groups
- Solid knowledge of hotel service standards, guest relations, and etiquette
- Proven ability to lead and coordinate staff in high volume, time-sensitive environments
- Experience mentoring and providing training to staff to meet or exceed guest expectations
- Ability to develop and maintain effective sales processes to maximize revenue
- Strong sales techniques and negotiation skills
- Ability to determine customer needs and persuasively present sales options
- Strong communication and interpersonal skills
- Professional demeanor and positive attitude
- Commitment to high levels of guest satisfaction
Job Duties
- Provides guidance and direction to ensure overall departmental success
- Manages subordinate sales staff
- Responsible for the overall direction, coordination, and evaluation of Sales Department
- Carries out supervisory responsibilities including interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems
- Plans department goals and directs team members to achieve results
- Actively solicits new business opportunities through prospecting and networking
- Develops and implements individual and department sales plans
- Participates in community and industry events to market property
- Develops strategies for forecasting, analyzing sales needs, and developing effective product responses
- Plans, manages, and evaluates financial aspects of sales efforts to ensure cost effectiveness
- Supports staff sales efforts including sales trips and customer entertainment
- Participates in hiring process and management training
- Prepares annual budget and controls expenses
- Ensures guests receive outstanding and consistent service
- Works with other departments to communicate and meet guest expectations
- Handles guest concerns and complaints promptly
- Continuously improves sales processes and team performance through leadership and education
- Uses corporate approved computer programs to analyze forecasts and reports and makes decisions to maximize profitability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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please contact the employer.
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