Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Pacific Hospitality Group is a premier hotel management and investment company with a rich history dating back to 1987. Known for its strategic vision and strong core values, Pacific Hospitality Group operates luxury hotel properties primarily located in California, from Napa Valley to Southern California. The company owns and manages a growing portfolio of hotels and resorts, currently consisting of 12 properties with over 2015 rooms and 165,500 square feet of premier indoor meeting and event space. As an owner-operator, the company focuses on long-term investments, sustainable growth, and a commitment to enriching the lives of its guests, team members,... Show More
Job Requirements
- High school diploma or general education degree or equivalent combination of education and experience
- five or more years of related and progressive sales leadership experience in similar organization or property
- five years as a supervisor or manager in similar setting desired
- pre-opening hotel experience desired
- experience with managing independent property and representation groups
- solid knowledge of hotel service standards, guest relations, and etiquette
- ability to lead and coordinate staff in high volume, time-sensitive environment
- ability to develop and maintain sales processes to attain revenue goals
- strong sales techniques with skills to negotiate and close sales
- ability to determine customer needs and present persuasive sales options
- discretion with confidential information
- positive attitude and professional demeanor
- strong communication and interpersonal skills
- commitment to guest satisfaction
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree in hospitality management desired
- five or more years of related and progressive sales leadership experience
- five years as a supervisor or manager desired
- pre-opening hotel experience desired
- experience managing independent properties and representation groups
- solid knowledge of hotel service standards, guest relations, and etiquette
- strong sales techniques and negotiation skills
- ability to develop and maintain effective sales processes
- excellent communication and interpersonal skills
- ability to lead and mentor staff to exceed guest expectations
- positive attitude and professional demeanor
Job Duties
- Provides guidance and direction to ensure overall departmental success
- manages subordinate sales staff
- responsible for the overall direction, coordination, and evaluation of Sales Department
- carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining team members
- actively solicits new business opportunities through prospecting and networking
- researches market trends and client data
- develops and implements sales plans
- participates in community and industry events
- develops strategies for forecasting and analyzing sales needs
- plans and manages financial aspects of sales efforts
- supports staff through sales trips and customer entertainment
- participates in hiring and management training
- prepares annual budget and controls expenses
- ensures outstanding guest service by working with other departments
- seeks opportunities to improve guest satisfaction and handles complaints promptly
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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