Hotel Director of Operations

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Night Shifts

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a renowned company specializing in managing hotel operations with a firm commitment to delivering exceptional service and traveler satisfaction. As a leader in the hospitality industry, Driftwood Hospitality Management has built a solid reputation for its dedication to excellence, innovation, and personalized guest experiences. The company operates multiple full-service hotels, emphasizing high standards of product quality and exemplary customer services that generate seamless, memorable visits for all guests. Its workforce embodies professionalism, collaboration, and a passion for hospitality, contributing to sustainable business growth and operational success. \n\nThe available position of Assistant Hotel Manager plays a crucial... Show More

Job Requirements

At least 4 years of hotel management experience at department head level or higher
Experience in full service food and beverage operations including banquet events
Knowledge of hotel room operations such as front desk, engineering, and housekeeping
Demonstrated leadership and team building capabilities
Proficient in English communication both verbal and written
Strong computer proficiency in Microsoft Office applications
Financial literacy in managing budgets, P&L statements, and forecasting

Job Qualifications

Minimum of 4+ years hotel management experience of Department Head or above
Strong understanding of full service food and beverage management, including banquet events
Good understanding of hotel rooms operations, including front desk, engineering, and housekeeping
Proven track record of building a cohesive team and creating an equitable culture of accountability
Excellent verbal and written English communication and listening skills
Strong computer skills in MS Word, Excel, PowerPoint
Ability to read and communicate verbally and in writing and prepare complex occupancy reports
Financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling

Job Duties

Assist department directors in hiring efforts, providing counseling and advice to contribute to a cohesive and effective team
Ensure an optimal level of service and hospitality are provided to hotel guests by directly leading all operational departments
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget
Be heavily engaged in the guest satisfaction journey, directing and collaborating with department heads to adapt to guest feedback
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
Oversee and ensure internal audit standards are met
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Be responsible for the performance, development, counseling, and satisfaction of department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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