Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading entertainment company recognized for providing integrated entertainment experiences across various platforms including live destinations and digital channels. With a presence in 43 locations across North America, PENN Entertainment has set the standard in the industry through its diverse offerings in sports content, casino gaming, and online betting via well-known brands such as ESPN BET and theScore Bet Sportsbook and Casino. The establishment prides itself on a culture that values fun, diversity, sustainability, and continuous career growth for its team members. Their wellness programs support financial, physical, and mental well-being, highlighting their commitment to employee health... Show More
Job Requirements
- must be 21 years of age or older
- bachelor’s degree preferably with emphasis in management, business, finance or an equivalent combination of education and experience
- two to three years’ experience as a Hotel General Manager or Director
- must be proficient in Microsoft applications
- ability to train and motivate personnel
- ability to delegate, negotiate and operate with a high degree of diplomacy
- organizational development and personnel assessment skills
Job Qualifications
- must be 21 years of age or older
- bachelor’s degree preferably with emphasis in management, business, finance or an equivalent combination of education and experience
- two to three years’ experience as a Hotel General Manager or Director
- equivalent combination of education and experience from the combined listed above
- must be proficient in Microsoft applications
- ability to train and motivate personnel
- ability to delegate, negotiate and operate with a high degree of diplomacy
- organizational development and personnel assessment skills
Job Duties
- maintains AAA Four Diamond guest service standards and requirements in all hotel departments
- maintains a high level of presence in the hotel lobby during peak check-in and check-out times
- hires, trains, supervises, and conducts evaluations on key hotel leadership
- works with the Revenue Management team to best yield the Hotel with a high focus on same day sell opportunities and sell-outs
- knowledge of trends/performance of hotels in the market and competitive set
- partners with PENN to approve/develop all rate definitions, rate structures, rate plans, billing profiles, coupons, discounts and sales group availability
- ensures inspection programs are in place/utilized for room cleanliness, and to measure guest service
- ensures all guest issues, comments are responded to in a timely and appropriate manner that leaves the guest satisfied
- develops plans to ensure a high level of Team Member engagement
- develops budgets for all hotel operations departments, including occupancy and ADR projections
- approves all supply/inventory purchases and invoices for each hotel department
- approves all coaching, evaluations, attendance forms, and job requisitions for each hotel department
- works closely with Player Development team to manage casino room block and revenue opportunities
- provides VP of Hospitality recommendations for capital improvements
- coordinates with Human Resources to ensure adequate staffing levels
- adheres to, interprets, supports, and explains established company policies and procedures as well as applicable local, state, federal and other regulatory procedures
- maintains the strictest confidence of any and all confidential and proprietary information
- addresses Team Member questions and concerns
- conducts internal investigations as needed
- continues professional development of self and subordinates as well as assisting all team members with career planning and counseling as needed
- maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates
- conducts and attends all regular departmental meetings, leadership meetings, as well as other related meetings
- maintains an appropriate level of community affairs involvement
- completes necessary reports in a timely manner to meet deadlines
- ability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter