Hotel Conference Services Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,440.00 - $94,100.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
wellness programs
401(k) Plan
Pension Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
Hobbs Brook Real Estate LLC is a prominent and innovative leader in the commercial real estate industry, recognized for its portfolio of forward-thinking, sustainable properties across the United States and Singapore. Founded in 1952, the company has shaped the real estate market by acquiring, developing, managing, and partnering with various stakeholders to bring unique property visions to life. As the real estate division of FM, Hobbs Brook is deeply committed to enhancing both the environment and the communities it serves through sustainable and thoughtful property management practices. Their dedication to excellence and innovation makes them a distinguished figure in the... Show More
Job Requirements
- high school diploma or GED
- 5+ years of customer service or hospitality experience managing event coordination
- proven experience managing direct reports
- ability to interview, hire, train, and schedule staff
- availability for day, night, and weekend shifts
- ability to manage third-party vendors
- excellent organizational and communication skills
- proficiency in Microsoft Office
- flexibility to work holidays except Christmas unless an event is scheduled
- ability to maintain positive and adaptable attitude
- strong attention to detail
- knowledge of AV equipment preferred
Job Qualifications
- 5+ years of experience in a customer service/hospitality position managing event coordination
- proven experience managing up to 12 direct reports
- previous work within a hotel environment and/or managing AV equipment preferred
- experience interviewing, hiring, training, providing performance feedback, and scheduling
- ability to manage third-party vendors and deliver complete guest happiness
- ability to troubleshoot and respond to daily business occurrences
- product knowledge including meeting setup requirements, food and beverage offerings, package pricing, and food and labor cost analysis
- highly organized with strong time management and prioritization skills
- executive presence to engage C-Suite leaders and stakeholders
- excellent communication and interpersonal abilities
- proficiency in Microsoft Office Suite
- experience with AV systems and hybrid meeting technologies helpful
- strong attention to detail
- ability to maintain a positive, adaptable attitude in a rapidly changing environment
Job Duties
- Manage daily conference services and ensure rooms are set up per client specifications
- provide on-site support for events, including AV, catering coordination, and guest requests
- maintain conference and banquet facilities, ensuring cleanliness and readiness
- develop and manage budgets
- monitor labor, equipment costs, and profitability
- oversee scheduling, payroll, and inventory control
- ensure AV equipment is functional and up to industry standards
- coordinate repairs, upgrades, and technology improvements
- recruit, train, and supervise staff
- conduct performance reviews
- ensure compliance with company policies and legal requirements
- implement and monitor Marriott brand and AV standards for quality and consistency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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