Hotel Concierge (Oahu) - Sales & Activities
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Medical
Vision
Dental
flexible spending accounts
Paid Time Off
Life insurance
long term disability
401(k) Plan
AFLAC plans
Travel Discounts
Job Description
Pleasant Holidays is a leading travel wholesaler in the United States with a rich history and expertise in vacation travel planning. Specializing in destinations across the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific, Japan, Asia, the United States, Canada, and worldwide cruise vacations, the company is dedicated to delivering memorable travel experiences. As a subsidiary of the Automobile Club of Southern California, Pleasant Holidays benefits from over 100 years of serving AAA Members with diverse services including insurance, roadside assistance, financial services, and travel solutions. This strong foundation allows Pleasant Holidays to consistently provide... Show More
Job Requirements
- Must reside on the Island of Oahu
- Full-time availability (38-40 hours per week)
- Weekend availability required
- Ability to work independently and multitask in a fast-paced environment
- Access to computer or laptop with internet for remote onboarding preferred but not required
- Fluency in English
- Ability to communicate effectively with diverse cultural groups
- Authorization to work in the United States
Job Qualifications
- Prior experience in sales and/or customer service (1-3 years preferred)
- Experience within the tourism, hospitality, or travel industry
- Exceptional sales and customer service skills
- Knowledge of the Hawaiian Islands and local tours
- Ability to grasp customer requirements and tailor solutions accordingly
- Strong initiative and ability to work independently
- Excellent verbal and written communication skills in English
- Basic computer literacy
- Ability to speak, read, and write in Japanese (preferred)
- Experience using POS systems (preferred)
Job Duties
- Serve as an ambassador of Aloha by assisting guests with booking activities and tours on Oahu and neighboring islands
- Provide exceptional sales and customer service by understanding and catering to individual guest needs
- Work collaboratively with hotel concierge desks to deliver seamless service
- Manage multiple tasks efficiently in a fast-paced environment
- Utilize POS systems and computer applications to process bookings and transactions
- Communicate clearly and professionally with guests from diverse cultural backgrounds
- Participate in remote and on-site training sessions to maintain product knowledge and sales techniques
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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