Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
Northern Quest Resort and Casino, part of the Kalispel Tribe of Indians, is a premier four-star, four-diamond destination offering a unique blend of luxury, entertainment, and cultural heritage. Located in a scenic area, the resort and casino provide guests with a world-class experience that includes fine dining, exciting gaming options, upscale accommodations, and vibrant community events. The establishment prides itself on exceptional customer service and maintaining a welcoming, professional atmosphere for all its visitors and staff.
The Concierge role at Northern Quest Resort and Casino is essential in delivering an unparalleled level of guest satisfaction. This position is design... Show More
The Concierge role at Northern Quest Resort and Casino is essential in delivering an unparalleled level of guest satisfaction. This position is design... Show More
Job Requirements
- ability to obtain and maintain a Kalispel Tribal Work Permit
- work nights, weekends and holidays as required
- ability to lift and move objects up to 50 pounds
- verbal communication skills
- ability to work with fingers and perform repetitive movements
- ability to walk, stand for extended periods
- occasionally ascend or descend stairs or ramps
- occasionally lift or move objects horizontally or vertically
- occasionally stoop or crouch
- specific vision abilities including close vision, distance vision, color vision, and focus adjustment
Job Qualifications
- high school diploma or GED
- minimum two years hotel front office experience or one year concierge experience
- experience in a four star or four diamond hotel preferred
- computer literate with knowledge of Microsoft programs and other software
- ability to type at least 40 words per minute
- extensive knowledge of hotel, casino, and community
- friendly and outgoing personality
- excellent communication, organizational and interpersonal skills
- ability to present information effectively in one-on-one and small group settings
- basic math skills including addition, subtraction, multiplication, and division
- ability to follow detailed written or oral instructions
- problem-solving skills for standardized situations
- ability to maintain effective working relationships
Job Duties
- ensure compliance with tribal internal controls and resort policies
- arrive early for shift transition
- know the resort and services in detail
- have extensive knowledge of Camas Club policies
- follow guest response process daily
- possess knowledge of surrounding community and events
- provide anticipatory and personalized guest service
- create customized itineraries and packages
- manage VIP and frequent guest programs
- monitor business center activities
- maintain positive and professional appearance
- up sell rooms, services, and amenities
- complete required paperwork and logs
- answer telephones promptly
- check guests in and out at concierge desk
- assist front desk and bell stand during peak times
- collaborate with other departments and vendors
- be knowledgeable of emergency procedures and OSHA regulations
- maintain communication lines across casino and resort departments
- ensure cleanliness and professionalism of concierge desk
- handle guest requests efficiently
- maintain high visibility in lobby
- work with casino hosts for VIP services
- share information with other departments
- uphold guest confidentiality standards
- maintain good attendance
- protect company assets
- participate in internal review hearings if required
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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