Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vision Insurance
Retirement Plan
Employee assistance program
Job Description
San Manuel is one of the largest private employers in the Inland Empire, deeply committed to the growth, future, and well-being of its employees. As a renowned resort and casino destination, San Manuel offers an upscale environment that combines luxury with personalized service to guests from all around the world. The establishment prides itself on its dedication to maintaining high service standards and creating memorable guest experiences across a wide range of hospitality and entertainment services. This includes fine dining, hotel accommodations, exciting events, entertainment options, and transportation arrangements, all designed with keen attention to detail in alignment with Forbes... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of four years' customer service experience
- Schedule flexibility including evenings, weekends, holiday shifts and overtime
- Ability to identify and prioritize issues
- Excellent organizational skills
- Strong interpersonal skills
- Excellent telephone etiquette and verbal and written communication skills
- Friendly and outgoing demeanor
- Ability to multi-task
- May be required to obtain and maintain a gaming license as per San Manuel Tribal Gaming Commission
- No driving responsibilities
- Ability to work in a fast-paced, high-demand environment
- Physical ability to lift up to 40 pounds occasionally
- Endurance to sit, walk and stand for extended periods
- Ability to use office productivity machinery
- Hearing and speech sufficient for communication
- Visual acuity sufficient for detailed work
- Mobility to safely move in office and operate vehicles for work travel
Job Qualifications
- High school diploma or equivalent
- Minimum of four years' customer service experience
- Experience in upscale hotel environment preferred
- Strong interpersonal skills
- Excellent telephone etiquette
- Ability to communicate verbally and in writing effectively
- Friendly and outgoing demeanor
- Ability to multi-task
- Excellent organizational skills
- Flexible schedule including evenings, weekends and holidays
Job Duties
- Provides the highest services standards to guests during all interactions
- Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently
- Assists guests with booking changes and inquiries regarding reservations
- Communicates effectively to guests in a high call volume setting
- Ensures guest information is updated and accurate at all times
- verifies addresses, phone numbers, email, guest profiles and preferences
- Reviews daily arrival report in order to identify special requests
- Works closely with VIP Services and Player Development teams to ensure all guests and Casino needs are met
- Provides excellent service by addressing and resolving guest concerns with immediate and exemplary solutions
- Maintains proper record keeping for guest accounts
- Graciously provides information about hotel offerings and local surroundings to enhance guest experience
- Safeguards confidential nature of guests, department, and enterprise data
- adheres to all health and safety policies and procedures set by enterprise
- Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor/Manager on Duty as needed
- Ensures follow up to confirm timely completion and resolution
- Contributes to environment which motivates employees to collaborate, learn, perform, and develop their skills
- Completes regular customer service and safety training to keep certifications current as needed
- Performs other duties as assigned to support the efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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