Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
San Manuel is one of the largest private employers in the Inland Empire, widely respected for its commitment to employee well-being, growth, and fostering a supportive work environment. The organization operates within the hospitality and gaming industry, offering a range of services including a hotel, casino, dining, entertainment, and event hosting. San Manuel prides itself on delivering exceptional guest experiences that align with Forbes Travel Guidelines, emphasizing personalized service and creating memorable moments for guests at every opportunity. Their dedication to high standards has established them as a leading name in hospitality in the region, commanding both customer loyalty and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of four years customer service experience
- Must have schedule flexibility including evenings, weekends, holiday shifts and overtime
- Ability to identify and prioritize issues
- Excellent organizational skills
- Strong interpersonal skills
- Excellent telephone etiquette and verbal and written communication skills
- Must possess friendly and outgoing demeanor
- Must have ability to multi-task
- At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license
- No driving responsibilities required
Job Qualifications
- High school diploma or equivalent
- Minimum of four years customer service experience
- Experience in upscale hotels preferred
- Strong interpersonal skills
- Excellent telephone etiquette
- Verbal and written communication skills
- Friendly and outgoing demeanor
- Ability to multi-task
- Schedule flexibility including evenings, weekends, holidays, and overtime
- Excellent organizational skills
- Ability to prioritize issues
- Experience working in fast-paced environments
Job Duties
- Provides the highest services standards to guests during all interactions
- Initiates and responds to in-person and phone contact with guests to manage reservations efficiently
- Assists guests with booking changes and inquiries
- Communicates effectively in high call volume settings
- Ensures guest information is accurate and updated
- Reviews daily arrival reports to identify special requests
- Works closely with VIP Services and Player Development teams
- Addresses and resolves guest concerns with immediate solutions
- Maintains proper record keeping for guest accounts
- Provides information about hotel offerings and local surroundings
- Safeguards confidential guest and enterprise data
- Adheres to health and safety policies
- Reports maintenance issues and guest requests to supervisors
- Ensures timely follow-up on service issues
- Contributes to a collaborative and motivated work environment
- Completes customer service and safety training
- Performs other duties as assigned to support department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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