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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted parking
401k participation with a company matching program
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its exceptional people. It is a collective of dedicated individuals who continuously strive for improvement, aiming to reach new heights in delivering remarkable experiences. The company prides itself on creating an environment where team members treat each other with respect and kindness, fostering a world-class employee experience and inclusive company culture. This supportive atmosphere enables the staff to offer outstanding guest experiences consistently. With a widespread presence around the world, Four Seasons serves guests, residents, and partners by committing to luxury combined with genuine heartfelt service. The core philosophy... Show More
Job Requirements
- High school diploma or equivalent
- one plus years experience working within a luxury hotel or similar environment preferred
- excellent interpersonal and communication skills
- ability to handle customer complaints effectively
- cross cultural sensitivity
- availability to work flexible shifts including late nights, weekends, and holidays
- guest centricity and understanding of guests preferences
Job Qualifications
- One plus years experience in luxury hotel or similar environment is an asset
- excellent interpersonal skills
- strong communication skills
- cross cultural sensitivity
- customer service orientation
- guest centricity and understanding of guest preferences
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolves customer complaints
- assists customers with inquiries about hotel services, hours of operations, key hotel personnel, in-house events, directions
- responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- processes packages, faxes, messages, and mail accurately and timely
- knows available city activities and establishes close contacts with vendors to provide information, ticketing, and reservations
- stores and retrieves guest luggage and packages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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