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Job Overview
Compensation
Hourly
Range $14.25 - $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Boyd Gaming Corporation is a leading casino entertainment company operating across the United States. Known for its commitment to excellence and innovation, Boyd Gaming has successfully established its presence in various gaming jurisdictions and continues to maintain a strong leadership position within the casino industry. The company is driven by a dedication to maximize value for its shareholders, employees, and the communities in which it operates, combining sound business planning with a forward-thinking approach to the gaming and hospitality sectors. With a rich history of success, Boyd Gaming Corporation strives to evolve continually, never resting on past achievements but seeking... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel reservations or customer service preferred
- Ability to handle money accurately and follow established procedures
- Strong communication and interpersonal skills
- Must be able to obtain and maintain any necessary certifications or licenses as required by local gaming regulations
- Ability to operate multiple reservation and management systems
- Ability to type accurately
- Knowledge of hotel policies and procedures
Job Qualifications
- Ability to add, subtract and audit accounts
- Ability to handle money accurately and follow established procedures
- Ability to operate LMS, CMS and RMS computer systems and read computer screens
- Ability to type accurately on a computer keyboard
- Knowledge of credit card transactions using electronic draft system
- Ability to obtain and maintain certifications or licenses as required by local gaming regulations
Job Duties
- Greet hotel guests
- Communicate with Executive Hosts regarding hotel stays
- Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties
- Assist Food & Beverage Dept. with reservations for food outlets
- Access LMS, HotSOS, and CMS systems and make informed decisions regarding comped, discounted and full rate rooms for hotel guests
- Possess knowledge of rates, room types, room availability, hotel policies and procedures
- Answer and accurately direct incoming phone calls through the property’s telephone system
- Accurately record and distribute messages as needed
- Use the public address system to page and make announcements as appropriate
- Screen calls for staff as requested
- Provide accurate information regarding the property, company, events, and promotions
- Respond to emergency calls/situations according to established protocol
- Answer guest questions regarding hotel, casino and community
- Check guests into the hotel while verifying reservation information
- Check guests out of hotel and assure billing is accurate
- Provide exceptional guest service
- Perform other duties as assigned by management
Job Qualifications
Experience
No experience required
Job Location
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