Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $46,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the integrated entertainment, sports content, and casino gaming industry, operating 43 destinations across North America, and providing online sports betting and iCasino experiences through platforms such as ESPN BET and theScore Bet Sportsbook and Casino. The company is well-known for its dynamic and fast-paced work environment where innovation and fun are highly prioritized. PENN Entertainment is committed to creating a diverse and inclusive workplace and focuses on sustainability efforts that benefit the wider community, its employees, vendors, and the planet. As an employer, PENN Entertainment offers competitive compensation and a comprehensive Total Rewards... Show More
Job Requirements
- Associate's degree in related field preferred
- One to two years related experience and/or training
- Ability to write reports and procedure manuals
- Ability to present information effectively
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Ability to interact with guests and staff to resolve conflicts
- Flexible to work all shifts including holidays, nights, weekends, and overtime
- Michigan Gaming Control Board Occupational License Level 2
- Ability to read and verbally communicate in English
- Ability to follow written, oral, or diagram instructions
- Ability to deal with standardized problems
- Must qualify for required licenses and permits
- Physical ability to lift and move up to 30 pounds
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance
- Must perform duties in loud environments which may include exposure to secondhand tobacco smoke
Job Qualifications
- Associate's degree in a related field preferred
- One to two years of related experience and/or training or equivalent education and experience
- Ability to write reports, business correspondence, and procedure manuals
- Effective presentation skills for groups of managers, clients, customers, and the public
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Strong interpersonal skills with ability to resolve problems diplomatically
- Flexibility to work all shifts including nights, weekends, holidays, and overtime
- Michigan Gaming Control Board Occupational License Level 2
- Ability to read and communicate verbally in English
- Ability to apply commonsense understanding to carry out instructions
- Ability to deal with problems involving several variables in standardized situations
Job Duties
- Conduct daily pre-shift meetings
- Prepare and communicate daily shift reports
- Assist in creating effective and efficient schedules while maintaining labor costs and meeting staffing objectives
- Assist in implementing and managing the division's annual budget and objectives
- Actively promote and demonstrate superior customer service standards
- Ensure procedures and controls are followed to minimize losses and maximize profits
- Assist with posting charges and settling folios on assigned shifts
- Address and manage complaints, grievances, or concerns from team members
- Resolve guest challenges and answer inquiries regarding hotel policies and services
- Assist Hotel Manager in overseeing Front Desk, Bell Service, and Reservations
- Maintain cleanliness and orderliness of front desk, offices, lobby, and other specified areas
- Inspect projects after completion to ensure satisfactory results
- Maintain all master and direct bill accounts
- Manage daily arrivals and departures in the reservation system
- Manage hotel reservation and inventory system, including the Global Distribution System
- Make recommendations on hotel policies, room rates, and services
- Order supplies and maintain par levels
- Develop and maintain safety programs and train staff in OSHA standards
- Maintain confidentiality in departmental and company matters
- Perform all other duties as assigned
- Manage staff development, training, and rewards and recognition programs
- Create reports as necessary
- Evaluate team members and provide performance feedback
- Perform marketing-related duties and issue comps as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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