Hotel Assistant Manager - One Dalton Street, Boston

Brockton, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $50,100.00 - $70,800.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

employee travel program

competitive salary

educational assistance

Life insurance

Vacation Time

Paid sick time

Employee Meals

Job Description

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company dedicated to providing exceptional guest experiences through a commitment to genuine service and unparalleled quality. Powered by the passion and dedication of its people, Four Seasons stands as a beacon of excellence in hospitality, emphasizing respect, collaboration, and a culture that fosters personal and professional growth. This global company operates luxury hotels, resorts, and residences around the world, delivering world-class amenities and unforgettable moments to guests and residents alike. Four Seasons' philosophy revolves around creating meaningful connections with both guests and employees, ensuring a rich life experience that... Show More

Job Requirements

College degree in hospitality preferred
2-3 years luxury hotel supervisory experience
Computer literate
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills
Experience with computers and knowledge of key front office PMS is a must
Requires reading, writing and oral proficiency in the English language

Job Qualifications

College degree in hospitality preferred
2-3 years luxury hotel supervisory experience
Computer literate
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills
Experience with computers and knowledge of key front office PMS is a must
Requires reading, writing and oral proficiency in the English language

Job Duties

Manages the staff at the Front Office (Front Desk, Guest Services and Concierge)
Interviews, trains and schedules staff
Conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Monitors and assesses revenue opportunities for the hotel, maximizes red date conversion and keeps team on track to meet Upsell Goal
Establishes training and accountability within the team to achieve high results above benchmarks
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff and lobby coverage
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Works closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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