Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,000.00 - $58,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee wellness program
Job Description
Valencia Hotel Group is a distinguished collection of hotels designed uniquely for the modern-day passionate traveler. Renowned for combining modern design with classic character, this company prides itself on creating unique hotel experiences that set them apart in the hospitality industry. The group has earned recognition as an award-winning team, reflecting its commitment to excellence in service, guest satisfaction, and team member empowerment. Valencia Hotel Group operates hotels that appeal to travelers seeking both comfort and style, providing an environment where innovation meets tradition. Each hotel within the collection focuses on delivering exceptional customer service, fostering a team-oriented workplace, and... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality management or related field
- minimum of 8 years of experience in the hospitality field including front desk, housekeeping, food & beverage
- proven ability to oversee multiple departments
- experience in budgeting and cost control
- TABC and Food Handler's certifications
- strong verbal and written communication skills
- effective time management and problem-solving skills
- proficiency in Microsoft Office and hotel management systems
- ability to work effectively with teams
- excellent organizational and interpersonal skills
- knowledge of hotel industry regulations and compliance standards
- ability to handle stressful and high-pressure situations
- physical ability to perform tasks including lifting up to 100 lbs
- flexible schedule including weekends and holidays
Job Qualifications
- Bachelor's degree or equivalent in hospitality management or related field
- minimum of 8 years experience in hospitality including front desk, housekeeping, and food & beverage
- proven track record managing teams in hospitality
- experience in budget management and cost control
- TABC and Food Handler's Certifications
- strong verbal and written communication skills
- effective time management and problem-solving
- proficiency with Microsoft Office and hotel management systems
- attention to detail and teamwork
- excellent organizational and interpersonal abilities
- strong analytical and financial skills
- revenue management expertise
- knowledge of hotel regulations and compliance
- excellence in guest relations management
- experience managing overall hotel operations and quality standards
- ability to implement efficient operating procedures
- setting and achieving sales and profit targets
- handling escalated guest issues
- staff recruitment, training, and development
Job Duties
- Planning day-to-day hotel operations
- motivating and empowering associates
- monitoring guest service standards
- informing General Manager of issues
- serving as weekend Manager on Duty
- monitoring hotel performance and financial metrics
- identifying operational improvements
- maintaining cost controls and asset maintenance
- ensuring guest relations quality
- working with financial data
- adhering to hotel systems and procedures
- assisting front desk with check-ins and check-outs
- promoting guest programs
- completing special projects
- guiding staffing and cost controls
- overseeing hiring and scheduling
- managing payroll and PTO approvals
- troubleshooting POS and PMS systems
- completing rate discrepancy reports
- attending group communication meetings
- managing vendor relationships and contracts
- auditing hotel banks
- performing manager reviews and disciplinary actions
- forecasting revenue and expenses
- completing administrative duties
- evaluating alternative actions
- maintaining composure under pressure
- handling workplace problems
- assimilating complex information
- addressing co-worker and guest concerns
- maintaining guest satisfaction scores
- handling guest complaints
- updating training manuals
- conducting departmental meetings
- ensuring cash and credit procedures
- inspecting hotel cleanliness and maintenance
- assisting during peak periods
- training employees in customer service
- ensuring staff training in safety and emergencies
- leading department heads
- fostering positive work environment
- managing hiring, training and performance evaluations
- attending manager meetings
- motivating department heads
- providing ongoing training
- collaborating with General Manager
- reporting daily operations
- communicating with department managers
- complying with hotel standards
- overseeing guest message delivery
- completing end of month reports
- ensuring health and safety compliance
- adhering to regulations
- understanding emergency response procedures
- maintaining cleanliness and organization
- displaying courteous behavior
- reporting unsafe conditions
- ensuring equipment maintenance
- performing additional duties assigned by supervisor
- frequent sitting, standing, walking, crouching, reaching, kneeling, stooping, twisting, climbing, balancing, working in enclosed spaces
- lifting and carrying equipment and supplies
- pushing and pulling heavy equipment
- working in varying temperature and weather conditions
- exposure to hazardous chemicals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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