Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,000.00 - $58,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Valencia Hotel Group is a distinguished collection of hotels designed for the passionate traveler of today. Each hotel within the group is intentionally crafted to showcase a blend of modern design and classic character, providing guests with a unique and memorable experience. As a company, Valencia Hotel Group is proud to be recognized as an award-winning team, known for its commitment to exceptional customer service and a warm, welcoming environment. The group's hotels offer an atmosphere where employees are empowered to go above and beyond in their roles, fostering a culture of excellence and continuous improvement.
The role of Ho... Show More
The role of Ho... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality management or related field
- Minimum of 8 years experience in hospitality, preferably in full-service hotel operations
- Proven leadership skills managing multiple departments
- TABC and Food Handler's certifications
- Strong communication skills
- Proficiency in Microsoft Office and hotel management systems
- Ability to work cooperatively within a team
- High attention to detail
- Strong organizational skills
- Financial and analytical proficiency
- Ability to manage guest relations effectively
- Capability to oversee budget management and cost controls
- Competence in staff recruitment and development
- Availability to work weekends and holidays
- Ability to handle high-pressure situations with composure
- Physical ability to meet job requirements including standing, walking, lifting, and climbing
- Compliance with health and safety standards.
Job Qualifications
- Bachelor's degree or equivalent experience in hospitality management or related field
- Minimum of 8 years experience in hospitality, preferably in full-service hotel operations
- Proven track record managing multiple hotel departments
- Experience in budget management and cost control
- TABC and Food Handler's certifications
- Strong verbal and written communication skills
- Effective time management and problem-solving abilities
- Proficiency with Microsoft Office and hotel management systems
- Ability to work well with a team and attention to detail
- Excellent organizational and interpersonal skills
- Strong analytical and financial management skills
- Revenue management expertise
- Knowledge of hotel industry regulations and compliance
- Excellence in guest relations management
- Experience managing overall hotel operations
- Ability to implement efficient operating procedures
- Skilled in setting and achieving sales and profit targets
- Competence in guest satisfaction and escalation handling
- Experience in staff recruitment, training, and development.
Job Duties
- Plan day-to-day hotel operations
- Motivate and support associates creating a hassle-free work environment
- Monitor and maintain guest service standards
- Inform General Manager of significant matters and take corrective action
- Serve as weekend Manager on Duty on rotation
- Monitor hotel performance using financial and operational metrics and implement corrections
- Identify and implement process improvements
- Maintain cost controls and asset maintenance
- Ensure high-quality guest relations
- Work with financial information and perform basic arithmetic functions
- Adhere to all hotel Systems & Controls & SOPs
- Assist Front Desk with check-ins and check-outs
- Promote guest programs and branded initiatives
- Complete special projects as requested by General Manager
- Guide staffing and cost controls
- Oversee hiring, scheduling, recognition, and disciplinary processes
- Manage payroll and approve manager PTO
- Troubleshoot POS and PMS systems
- Complete rate discrepancy reports
- Support group meetings during Pre-Com and Post-Com
- Manage vendor relationships and contracts
- Conduct monthly bank audits and oversee discrepancy follow-up
- Perform manager reviews and administer disciplinary action
- Forecast department revenues and expenses monthly
- Hold department managers accountable
- Perform administrative duties such as evaluations and disciplinary actions
- Evaluate and select alternative actions quickly
- Maintain composure under pressure and handle workplace problems effectively
- Listen to and clarify concerns of co-workers and guests
- Review and maintain guest satisfaction scores
- Handle guest complaints with professionalism
- Maintain and update training manuals
- Conduct monthly department meetings
- Ensure cash and credit handling procedures adherence
- Conduct walk-throughs for cleanliness and maintenance
- Assist during peak business periods
- Train and motivate employees in customer service
- Ensure staff training in job duties and safety emergencies
- Lead and support department heads for efficient operations
- Maintain a positive work environment
- Oversee hiring, training, coaching, and performance evaluations
- Participate in manager meetings
- Manage inventory, accounting, scheduling, disciplinary actions, hiring, promotions, and development
- Provide continued training to employees and managers
- Collaborate with General Manager on business strategies, goals, and budgets
- Report daily operating results accurately
- Convey information clearly
- Communicate continually with department managers
- Ensure compliance with hotel standards and regulations
- Oversee guest message delivery
- Complete end-of-month reports
- Ensure health, safety, and sanitation standards compliance
- Comply with local, state, and federal regulations
- Understand emergency response team procedures
- Maintain cleanliness and organization
- Display courteous behavior
- Report unsafe conditions
- Ensure equipment functionality
- Perform additional duties assigned
- Meet physical requirements including sitting, standing, walking, crouching, reaching, kneeling, stooping, twisting, climbing, balancing, working in enclosed areas, lifting/carrying, and pushing/pulling
- Work environment includes interior and exterior hotel areas with exposure to varied temperatures and hazardous chemicals.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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