Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
comprehensive medical insurance
Dental Insurance
Health savings account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
basic group life insurance
voluntary supplemental life insurance
long-term disability insurance
critical illness insurance
supplemental accidental death and dismemberment insurance
Base retirement plan
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members
Paid holidays
Paid winter break
Paid Time Off
Paid leave for new parents
Employee assistance program
Job Description
IU Dining and Hospitality is a vital part of Indiana University, embodying the institution's core values of education, innovation, and tradition, with a distinct focus on delivering exceptional Hoosier hospitality. This department plays a significant role in enriching the campus experience, providing services that go beyond dining to include retail operations, catered events, conferences, and celebrations. The commitment to quality and customer satisfaction at IU Dining and Hospitality positions it as a key player in the university's community, serving thousands of guests every year.
At the heart of IU Hospitality is the IU Biddle Hotel, a premier accommodation o... Show More
At the heart of IU Hospitality is the IU Biddle Hotel, a premier accommodation o... Show More
Job Requirements
- High school diploma or equivalent
- 4 years of experience in hospitality, customer service, administrative, or related field
- proficient communication skills
- maintains a high degree of professionalism
- demonstrates time management and priority setting skills
- demonstrates a high commitment to quality
- possesses flexibility to work in a fast paced, dynamic environment
- highly thorough and dependable
- possesses a high degree of initiative
- ability to build strong customer relationships
Job Qualifications
- High school diploma or equivalent
- associate's degree in related fields preferred
- 4 years of experience in hospitality, customer service, administrative, or related field
- proficient communication skills
- maintains a high degree of professionalism
- demonstrates time management and priority setting skills
- demonstrates a high commitment to quality
- possesses flexibility to work in a fast paced, dynamic environment
- highly thorough and dependable
- possesses a high degree of initiative
- ability to build strong customer relationships
Job Duties
- Oversees hotel rates, room availability, and reservations database to maximize revenue
- manages front desk staff, providing training and coaching to ensure that team members are well-versed in hotel policies and procedures
- ensures excellent customer service by addressing guest inquiries, concerns, and special requests
- handles escalated issues and resolves them promptly
- works collaboratively with leaders in the Indiana Memorial Union, such as housekeeping, maintenance, and catering, to coordinate efforts and ensure a cohesive operation
- acts as the Manager on Duty during specific shifts, taking responsibility for overall hotel operations and decision-making in the absence of higher management
- addresses guest feedback, surveys, and reviews promptly on reputation sites and in-house feedback mechanisms
- resolves any challenges or discrepancies related to guest accounts, billing, or room assignments
- serves as member of the IU Hospitality Revenue Management Team
- performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests
- resolves guest issues, occasionally escalating highly complex issues
- delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff
- may assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping and dusting hard surfaces, or cleaning up spills
- provides directions and general information to Indiana Memorial Union visitors
- provides guidance to lower-level Front Desk Coordinators or temporary staff
- may make process recommendations to supervisor for improved operational efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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