Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.55
Benefits
Medical insurance
Dental Insurance
Health savings account
flexible spending accounts
basic group life insurance
voluntary supplemental life insurance
long-term disability insurance
critical illness insurance
supplemental accidental death and dismemberment insurance
Base retirement plan
Voluntary supplemental retirement plan options
Tuition subsidy
Paid holidays
Paid Time Off
Paid leave for new parents
Employee assistance program
Job Description
Indiana University Bloomington Hospitality department, specifically IU Dining and Hospitality, is dedicated to embodying and expanding the core values of Indiana University including education, innovation, and tradition, highlighting the true spirit of Hoosier hospitality. The department breathes life into the beautiful Indiana University campus, creating a welcoming and warm environment that serves as a home away from home for visitors and the IU community. Located within the Indiana Memorial Union, staff members manage professional dining and retail operations, cater to special events, conferences, and celebrations, maintaining clean spaces, high-quality food, and exceptional customer satisfaction. The IU Biddle Hotel, which is... Show More
Job Requirements
- High school diploma or equivalent (such as HSED or GED)
- 4 years of experience in hospitality, customer service, administrative, or related field
- proficient communication skills
- maintains a high degree of professionalism
- demonstrates time management and priority setting skills
- demonstrates a high commitment to quality
- possesses flexibility to work in a fast paced, dynamic environment
- highly thorough and dependable
- possesses a high degree of initiative
- ability to build strong customer relationships
Job Qualifications
- High school diploma or equivalent (such as HSED or GED)
- 4 years of experience in hospitality, customer service, administrative, or related field
- proficient communication skills
- maintains a high degree of professionalism
- demonstrates time management and priority setting skills
- demonstrates a high commitment to quality
- possesses flexibility to work in a fast paced, dynamic environment
- highly thorough and dependable
- possesses a high degree of initiative
- ability to build strong customer relationships
- associate's degree in related fields preferred
- combinations of related education and experience may be considered
- education beyond the minimum required may be substituted for work experience
- work experience beyond the minimum required may be substituted for education
Job Duties
- Oversees hotel rates, room availability, and reservations database to maximize revenue
- manages front desk staff, providing training and coaching to ensure that team members are well-versed in hotel policies and procedures
- ensures excellent customer service by addressing guest inquiries, concerns, and special requests
- handles escalated issues and resolves them promptly
- works collaboratively with leaders in the Indiana Memorial Union, such as housekeeping, maintenance, and catering, to coordinate efforts and ensure a cohesive operation
- acts as the Manager on Duty during specific shifts, taking responsibility for overall hotel operations and decision-making in the absence of higher management
- addresses guest feedback, surveys, and reviews promptly on reputation sites and in-house feedback mechanisms
- resolves any challenges or discrepancies related to guest accounts, billing, or room assignments
- serves as member of the IU Hospitality Revenue Management Team
- performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests
- resolves guest issues, occasionally escalating highly complex issues
- delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff
- may assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping and dusting hard surfaces, or cleaning up spills
- provides directions and general information to Indiana Memorial Union visitors
- provides guidance to lower-level Front Desk Coordinators or temporary staff
- may make process recommendations to supervisor for improved operational efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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