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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short-term disability
Buy-Up Long-Term Disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a premier hospitality management company dedicated to delivering exceptional guest experiences across its properties. Specializing in hotel operations, ESA is committed to maintaining the highest standards in service, safety, and associate satisfaction. The company fosters a supportive and dynamic work environment where employees grow professionally while contributing to a positive guest experience. ESA Management’s hotels are known for their commitment to quality, operational excellence, and community engagement, making them highly regarded destinations for travelers.
The Assistant General Manager (AGM) role at ESA Management is a critical leadership position responsible for supporting the General Manager or Multi... Show More
The Assistant General Manager (AGM) role at ESA Management is a critical leadership position responsible for supporting the General Manager or Multi... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or hotel management role
- Ability to work flexible hours including weekends and holidays
- Strong organizational and multitasking abilities
- Ability to lead and motivate hourly staff
- Commitment to safety and compliance
- Basic computer skills
- Effective problem-solving and decision-making skills
- Good communication and interpersonal skills
- Must be legally authorized to work in the country
Job Qualifications
- Experience in hotel management or hospitality industry
- Strong leadership and team management skills
- Knowledge of hotel operations and guest service standards
- Ability to train and develop staff
- Excellent communication and interpersonal skills
- Ability to handle guest complaints professionally
- Familiarity with safety and security protocols
- Budget and cost control experience
- Proficiency with scheduling and labor management
- Ability to use hotel management software and technology
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Become trained in all managerial functions and operations at the hotel level
- Ensures all associates are properly onboarded, trained and complete ESU required training timely
- Promote compliance with company policies and procedures including safety and security
- Upholds and drives compliance with policies, rules, and standards at the property level
- Ensure associates drive company initiatives to increase revenue, lower costs and increase guest and associate satisfaction
- Serve as first level of management contact for guest service issues and resolve guest issues in a timely manner
- Demonstrate professionalism and embrace ESA's service culture
- Interact daily with guests to identify quality lead generation and assist guests with future travel needs
- Assist in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
- Assist with interviewing, onboarding and training new associates
- Supervise and promote a positive work environment among associates through teamwork and recognition
- Participate in daily team meetings and provide guidance and corrective actions as needed
- Assist in budgetary control measures including labor monitoring and scheduling
- Ensure associates have necessary tools to execute their jobs
- Serve as manager on duty in absence of GM/MUGM
- Inspect guest rooms and perform guest ready inspections
- Provide backup duties including front desk and housekeeping as needed
- Manage purchase order process, ordering and receiving products
- Assist in monitoring cash management and compliance
- Support hotel sales activities, including Soar leads as needed
- Monitor and respond to social media
- Ensure clean rooms and prioritize guest and associate satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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