Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $57,400.00
Work Schedule
Standard Hours
Benefits
competitive salary
Training and development opportunities
Complimentary accommodation
Complimentary dry cleaning
Complimentary employee meals
complimentary parking
Job Description
Four Seasons is a globally renowned luxury hospitality company known for its commitment to delivering exceptional guest experiences through genuine care and impeccable service. Powered by its talented and dedicated people, Four Seasons fosters a culture of continuous improvement, where team members are encouraged to grow professionally and personally. The company thrives on a core belief of treating everyone with respect and kindness, creating a welcoming and inclusive environment for guests, employees, and partners alike. Established as a leader in the luxury hotel industry, Four Seasons continually sets the standard for excellence with its world-class properties located in key destinations... Show More
Job Requirements
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- proven leadership and management skills
- excellent personal presentation and interpersonal skills
- extensive knowledge of front office and housekeeping operations
- strong time management skills
- ability to operate all computer equipment necessary to perform the job
- knowledge of Opera preferred
- excellent communication and interpersonal skills
- ability to work closely with other departments
- ability to effectively handle stressful situations and guest complaints
Job Qualifications
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- proven leadership and management skills
- excellent personal presentation and interpersonal skills
- extensive knowledge of front office and housekeeping operations
- strong time management skills
- ability to operate all computer equipment necessary to perform the job
- knowledge of Opera preferred
- excellent communication and interpersonal skills
- ability to work closely with other departments
- ability to effectively handle stressful situations and guest complaints
Job Duties
- Manages the staff at the front desk
- directs all activities of the hotel assistant managers and the night manager to ensure communications and follow-up on any problems, guest requests or special requirements
- interviews, trains and schedules the staff
- conducts performance evaluations and disciplines staff when needed
- reviews and monitors schedules of staff in other department of responsibility
- monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- responds to all guest requests in an accurate and timely manner
- coordinates arrivals, departures and billing requirements
- blocks rooms for arrivals and ensures any discrepancies are resolved
- reviews daily arrivals to ensure proper handling of special attention guests, return guests, and groups
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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