Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $77,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company Match 401K Plan
Complimentary stays
Complimentary Meals
Laundered Employee Uniform
Employee assistance program
Life insurance
Complimentary on-site parking
Tuition Reimbursement
growth and development opportunities
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company dedicated to providing exceptional guest experiences through a commitment to quality, service, and innovation. Known globally for its impeccable standards, Four Seasons operates several prestigious properties around the world, creating unforgettable stays for travelers who seek comfort, elegance, and personalized service. The company thrives on a culture of excellence fueled by its diverse team who are passionate about hospitality and continuously strive to excel in their roles. At Four Seasons, the employee experience is paramount, fostering a collaborative environment where team members support each other and grow professionally. This... Show More
Job Requirements
- College degree in hospitality or a related field preferred
- Two to three years previous experience in the rooms division
- Knowledge of various computer systems such as Opera, Givex, HOTSOS etc
- Excellent reading, writing and oral proficiency in the English language
- Ability to multi-task on several assignments at once
- Strong communication skills between co-workers and guests
- Ability to operate computer equipment and a variety of systems
- Legal work authorization in the United States
Job Qualifications
- Excellent reading, writing and oral proficiency in the English language
- Ability to multi-task on several assignments at once
- Strong communication skills between co-workers and guests
- Ability to operate computer equipment and a variety of systems
- College degree in hospitality or a related field preferred
- Two to three years previous experience in the rooms division
- Knowledge of various computer systems such as Opera, Givex, HOTSOS etc
- Legal work authorization in the United States
Job Duties
- Leads, trains, schedules, and evaluates the Front Desk team, ensuring performance standards are met and addressing disciplinary matters when necessary
- Resolves guest concerns with the highest level of hospitality and professionalism, providing accurate information and accommodating special requests whenever possible
- Coordinates arrivals, departures, and billing needs with Sales and Catering, ensuring room blocks are accurate and that all Special Attention, Return, and Group guests are properly handled
- Ensures all financial and credit procedures are strictly followed, promptly addressing any credit concerns in partnership with the Director of Front Office and/or Credit Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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