Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
complimentary parking
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for its commitment to excellence and exceptional guest experiences. With a presence in some of the most prestigious locations globally, Four Seasons is powered by a diverse team of dedicated individuals who aspire to push the boundaries of hospitality. The company culture emphasizes mutual respect, growth, and delivering personalized services that create unforgettable moments for guests, residents, and partners alike. At its core, Four Seasons believes that true luxury comes from a genuine heart and the ability to connect meaningfully with people and the world around us. This... Show More
Job Requirements
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- proven leadership and management skills
- excellent personal presentation and interpersonal skills
- extensive knowledge of front office and housekeeping operations
- strong time management skills with ability to multitask and set priorities
- ability to operate computer equipment necessary to perform the job
- knowledge of Opera preferred
- excellent communication and interpersonal skills with ability to handle stressful situations and guest complaints
Job Qualifications
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- proven leadership and management skills
- excellent personal presentation and interpersonal skills
- extensive knowledge of front office and housekeeping operations
- strong time management skills with ability to multitask and set priorities
- ability to operate computer equipment necessary to perform the job
- knowledge of Opera preferred
- excellent communication and interpersonal skills with ability to handle stressful situations and guest complaints
Job Duties
- Manages the staff at the front desk
- directs all activities of the hotel assistant managers and the night manager to ensure communications and follow-up on guest requests or special requirements
- interviews, trains and schedules the staff
- conducts performance evaluations and disciplines staff when needed
- reviews and monitors schedules of staff in other departments
- monitors activities to assure standards are being met and guest needs are fulfilled
- resolves customer complaints from all areas of the hotel with professionalism and hospitality
- responds to all guest requests in an accurate and timely manner
- coordinates arrivals, departures and billing requirements
- blocks rooms for arrivals and resolves discrepancies
- reviews daily arrivals to ensure proper handling of special attention guests, return guests, and groups
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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