Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Employee Meals
Uniform allowance
Discounted parking
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for delivering exceptional experiences and outstanding service to guests across the world. At Four Seasons, our people are our greatest asset; we are a collective of passionate individuals who strive for excellence in every interaction and endeavor. We foster a culture grounded in respect, collaboration, and genuine care, where every team member is empowered to push their limits and grow professionally and personally. Our commitment to creating memorable, world-class guest experiences is matched by our equal dedication to providing an enriching employee experience and cultivating an inclusive,... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years experience in front office supervisory or concierge role
- preferred luxury hotel experience
- strong communication skills
- knowledge of local area and attractions
- ability to multitask in a fast-paced environment
- proficiency with hotel management software
- flexible availability to work mornings, evenings, nights, weekends, holidays, and overnight shifts
Job Qualifications
- Excellent written and verbal grammar and composition skills
- 1-2 years in a Front Office supervisory role or Concierge position
- preferred experience in a luxury hotel
- knowledge of the city, activities, and restaurants
- ability to work harmoniously and professionally with co-workers and supervisors
- ability to multi-task in a high-volume environment using various computer systems for check-in/out, reports, room assignment, and reservations
Job Duties
- Manage Front Office, Guest Services and Concierge staff in absence of Concierge
- interview, train and schedule staff, conduct performance evaluations when needed
- coordinate arrivals, departures and billing requirements with Sales and Catering Department
- block rooms for arrivals and resolve discrepancies
- review daily arrivals to ensure proper handling of special attention guests, return guests, and groups
- monitor and assess revenue opportunities, maximize red date conversion, and meet upsell goals
- establish training and accountability within the team to achieve high results above benchmarks
- assure all financial and credit procedures are followed, follow up on credit problems with relevant managers
- check cashiers’ work at end of shift to ensure proper reconciliation
- answer guest calls and direct them appropriately in absence of a Hotel Communications Agent
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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